Just got my shiny new Phantom4 last week and today I had a "chat" with dji support . . apparently not tech support . . there seems to be no such thing.
I asked what the maintenance schedule was for the P4 . . what to look for . . motor lubrication, cleaning, inspections etc. He basically pointed me to the "Warranty page". . . I then asked "so what is the life expectancy 1 yr 5 year? 50hrs flight time or 500hrs?" . . he said quote "6 months" . . and now that I've had the bird in the air a few flights and it's been more than 48hr since I first switched the battery ON, I'm NOT eligible for djicare. He said I can take it up with DJI - After-sales Service Policies or email [email protected] . . we'll see what they say.
Any others have interactions like that? Pretty poor customer service policy . . Can't believe that's the way dji want's to be positioned in the market. "Here's your shiny new drone . . GOOD LUCK . . . call us when you want another one!"
I asked what the maintenance schedule was for the P4 . . what to look for . . motor lubrication, cleaning, inspections etc. He basically pointed me to the "Warranty page". . . I then asked "so what is the life expectancy 1 yr 5 year? 50hrs flight time or 500hrs?" . . he said quote "6 months" . . and now that I've had the bird in the air a few flights and it's been more than 48hr since I first switched the battery ON, I'm NOT eligible for djicare. He said I can take it up with DJI - After-sales Service Policies or email [email protected] . . we'll see what they say.
Any others have interactions like that? Pretty poor customer service policy . . Can't believe that's the way dji want's to be positioned in the market. "Here's your shiny new drone . . GOOD LUCK . . . call us when you want another one!"