Professional Help with new camera/gimbal rig

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So awhile back I crashed my Phantom 3 Pro and the gimbal rig essentially exploded. I bought a new rig and replaced it and the camera wouldn't stabilize correctly and was making a pretty terrible sound. So, I bought an entirely new camera/gimbal setup for the pro, and when I hook it up, the drone never even tries to stabilize.

The original one tries to move around to test it's mobility when the drone is powered on, the new one doesn't do anything. The gimbal itself just hangs there limp. The drone still flies and everything, and if I fly it, I can still record video and take pics, I just can't control the camera tilt and it doesn't stabilize.

Does anyone have any idea what might cause this? Also, it gives me a gimbal error message and attempting to calibrate the gimbal results in the app freezing. I have it updated to the latest firmware and this problem existed before I upgraded my firmware as well. Was I just sold a faulty gimbal/camera rig?
 

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