DJI Repair Turnaround Time is QUICK!

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For those of you who have been hesitant on sending your damaged Phantom to DJI, I was in the same boat. However it got to the point where I had no other choice. I begrudgingly sent it to California and was extremely impressed with their turnaround. Here are the sequence of events:

upload_2016-3-2_12-11-50.png


As you can see it took them less than a week to asses the damage, repair the drone, test it, and send it back. I don't have the Drone yet as it is being delivered, but Fedex says it'll be here by this weekend. This is a far cry from the 6-8 weeks I was hearing from many local hobbyist and even online.

As an added bonus, all repair was FREE. Well done DJI. (And for anyone wondering, I live in Texas so it took about 3 days for them to get it from me.)
 

Mark The Droner

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Yes - we're seeing these stories quite a bit now. Congrats! Thanks for posting...
 

alokbhargava

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Good to know this.
 
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What type of damage and what kind of repair was required?
 
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What type of damage and what kind of repair was required?
After a Crash i was unable to sync my RC to the Drone. The drone was constantly trying to update it's firmware even though it was on the latest version. So I believe it was "bricked" somehow. I'm not sure what steps DJI took to resolve this.
 
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I am going to be sending mine in after it fell from the sky for no apparent reason on its 11th flight. It's good to hear their service has been satisfactory.
 

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