Professional Phantom3 possible rc problem

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Hi our friends phantom 3 pro haa landed here , he updated it , since then he loat video feed , since ive had it i have tried to update firmware in both ac and rc through laptop but the ac wont upgrade the rc and when i try and go on the go app the rc isnt connecting to the phone eithr , am i right in thinking the connections port might be knakerd ? Ive tried diffrent cables and ive done all usuall app uninstall and reinstall done the re link ext.still nothing anyone.any ideas please
 
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🤣🤣 i dont think.no.one around here would have one , i have the mavic pro so i cant use that controller to try eithr
 
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KachemakDiver

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Ok, what is the model number of the remote controller? And do you happen to know what firmware version is on the a/c and the r/c currently?
 
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The ac has the newest firmware and the controll i dont know as i cant connect it to anything the model number is gl300b
 

KachemakDiver

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Have you ever had the remote connected to your device? From reading your first post, I assume not. So you have DJI GO loaded on your phone?
 
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Its a friends drone ,hes just gave it to me to hqve a look yes it was all fine until he did the update so im.not sure what hes done , i thought maybe hadnt updated the rc but ive tried to update it via the drone as i cant connect to the app but it wont update the rc
 

KachemakDiver

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You shouldn’t need to update the remote. The first thing that needs to be done is get the remote to connect to a device. Does he happen to know what the firmware version was before the failed update?
 
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No he doesnt unfortunatley i have tried with numerous cables, i have control of the movement of the camera and i can spin the props up , but it just wont connect to the app just sticks on how to connect
 
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I havent got a manuel ive tried 2 diffrent ways that people have auggested on the forums
 

KachemakDiver

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And when the drone is powered on, what does the light on the side of the ODFM do? That is where the link button is on the drone.
 

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