Looking for repair in NH

BethK · Nov 5, 2017

I live in Manchester, NH. Recently our Standard 3 has refused to connect to WIFI. I have tried every trick and suggestion I've found on forums and on YouTube, with no success. I'd like to avoid sending it to DJI. We all know that their "customer service" is anything but! Does anyone know of a reputable repair shop in NH? Thanks for the help!

DaRana · Nov 5, 2017

I worked with Cloud City Drones | Rhode Island's First and Only Drone Shop | DJI in Rhode Island. Not NH but much closer than Cali. One note is that their repair and turnaround times as stated on the website are not accurate - they acknowledged as much after starting the process as they've had a huge surge in business as the market is blowing up. I was frustrated about that, hopefully they'll get that communication cleared up. But otherwise they did a good job. One other note, in the end I chose not ot do the repair and got a new unit instead as it was a full gimbal replacement cost ... a new unit was a small enough delta more. They waived half their repair fee since they didn't end up doing the repair.

DDR · Tuesday at 6:40 PM

I have a DJI phantom 3 that I have had for a while. I just pulled it out last week after about 6 months. I charged all batteries and controller. I turned on the Drone then the controller. camera came on the drone ran it test. I went to start the motore but they did not turn on. The drone an controller do communicate, but the motors do not turn on. I am not finding any place that does Drone repairs. Any suggestion? I don't really want to send it to DJI.
Thanks for any suggestion.

captainmilehigh · 2025-05-07T12:54:46-0400

DDR said:
I have a DJI phantom 3 that I have had for a while. I just pulled it out last week after about 6 months. I charged all batteries and controller. I turned on the Drone then the controller. camera came on the drone ran it test. I went to start the motore but they did not turn on. The drone an controller do communicate, but the motors do not turn on. I am not finding any place that does Drone repairs. Any suggestion? I don't really want to send it to DJI.
Thanks for any suggestion.

First of all...........Welcome to the Forum.

Second.............you posted in a thread that is almost 8 years old. May have been better to start a new thread, but we'll see how it goes...

Need a bit more info, like:

*Which P3 model do you have? Standard, Pro, Advanced?
* What does the GoApp indicate? Ready to Fly?.....Disconnected? * What color and sequence do the drones arm lights indicate? Should be Solid Red in front....Blinking Green on rear. (after IMU warmup)

Any other info you can add will help members determine the issue.

DDR · 2025-05-07T16:46:03-0400

Hello Caption,
The P3 is a standard model W323.The App says ready to go. Lights are red solid and green flashing. When I move the controls down and inward they do not start. I did some Fly last fall. Did fine. Camera works and I can control it as well. Both batteries and controller are fully charged.
Thanks for responding

captainmilehigh · 2025-05-07T17:31:29-0400

DDR said:
Hello Caption,
The P3 is a standard model W323.The App says ready to go. Lights are red solid and green flashing. When I move the controls down and inward they do not start. I did some Fly last fall. Did fine. Camera works and I can control it as well. Both batteries and controller are fully charged.
Thanks for responding

Have you tried 'Auto-Takeoff' option on the app?

You can also move the sticks down and out for controlled takeoff.

DDR · 2025-05-07T17:44:38-0400

Yes I tried the auto take off. Still no motors. Also tried down and out and up and in and out.

captainmilehigh · 2025-05-07T17:52:21-0400

DDR said:
Yes I tried the auto take off. Still no motors. Also tried down and out and up and in and out.

Have tried an IMU calibration lately?

Side note: Do not do any firmware updates.....even if it asks you to. Most firmware updates do more harm than good.

By chance are you near an airport, or similar no-fly zone?

DDR · 2025-05-08T09:46:25-0400

Did the IMU yesterday. All airport at 10 plus miles away. The firmware does not need to be updated. I am not getting any satellites. Normally I get 12 to 16 I have none.

DDR · 2025-05-08T09:48:29-0400

The only thing I am not sure of, is where the reset for the drone is. Cannot locate it.

captainmilehigh · 2025-05-08T10:19:46-0400

DDR said:
The only thing I am not sure of, is where the reset for the drone is. Cannot locate it.

There's no real reset on a P3S that I know of. Only option is to downgrade firmware to an earlier version, and that is VERY RISKY. It still should fly in Atti Mode, even without sats. Have you updated the GoApp lately? Might need to delete and reinstall the GoApp.....................or use another device (ipad/phone) and see if you get the same result..

DDR · 2025-05-08T10:25:23-0400

Will try reinstalling the app.
Thank you for your time.

captainmilehigh · 2025-05-08T11:54:31-0400

DDR said:
Will try reinstalling the app.
Thank you for your time.

Yep, you're welcome. You've got quite a mystery going there. Hopefully other members will join in and offer their ideas soon. I'm sure they will have ideas on a solution that I've overlooked.

**Is there any way you could link a different controller to the drone and see if the problem(s) still exist? Just trying to figure out if the R/C and APP aren't communicating with the drone,......or it is the drone itself that is the issue.