Professional P3P Screen Viewing Problems

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Hope someone can help me with this. I've had my P3P for almost a year now & it has been working flawlessly. Just for the record I've never crashed it, its never been dropped, its in a protective case always when not in the air, & I flew it 3 days in a row no problem taking photos & yesterday morning I had a problem with viewing on my tablet (NVidia). Here's what I've experienced. When all is activated I have a blank screen on my tablet except for the icons around the edges & at the top. I can get into the menu, view battery levels, change camera/video settings, etc...I can even start it and fly in atti mode however it has a blank screen. At the top it says NO SIGNAL, will not connect however it shows me I have 12 satellites I'm connected to & when I go into the menu I can see its locked on to those 12 & signal strength good. Has anyone had this problem? Thanks for reading & looking forward to hearing from someone....Jerry
 

msinger

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Are you running the latest firmware? If not, try upgrading it. Make sure you do not install the remote controller firmware first -- as that can cause this no signal issue. Follow these instructions.
 
Joined
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Age
64
Are you running the latest firmware? If not, try upgrading it. Make sure you do not install the remote controller firmware first -- as that can cause this no signal issue. Follow these instructions.
Thanks for your response, I tried that & it wouldn't update. Started out with red / green status light blinking & after 20 mins turned solid red, tried it 2 times. Contacted DJI on the phone & they requested I send them the Log file located in the hidden file on the sd card. Come to find out I have a board problem & had to ship it in for repair, went out yesterday, & they paid the shipping. Have to say I was very impressed with the phone support. When I first joining the forum about a year ago I heard nothing but nightmare stories. I contacted them 3 times while I was trying to update due to the aircraft not responding as it should looking for further assistance. I was 1st or 2nd in the Q each time & wait time was about 3-4 mins. They were on the phone the whole time while I emailed the agent the Log file, they looked it over, saw the problem & took it from there. I was told it should be a 2 week turn around time.....we'll see, as they say sometimes the devil is in the details ;) Keeping my fingers crossed the repair time turn around is as good as the phone support.
 

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