P3 video format not playing

Joined
Feb 19, 2014
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Person just bought a P3.
He claims he can't play back the MOV file.
Has set at H.264.
Tried VLC as viewer and got "can not play video" message.
Tried a conversion to MKV and that did not work.
What's the solution?
Does the P3 have a variety of formats to use or what?
 
Android controller side, or to play the video? Need more info....
 
Took the SD card out and put it in my note 10.1 2014. Tried different players and it won't play.
 

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