P3 video format not playing

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Person just bought a P3.
He claims he can't play back the MOV file.
Has set at H.264.
Tried VLC as viewer and got "can not play video" message.
Tried a conversion to MKV and that did not work.
What's the solution?
Does the P3 have a variety of formats to use or what?
 
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Having the same problem switched it to mp4 and can't get it to play. Using android
 
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Android controller side, or to play the video? Need more info....
 
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Took the SD card out and put it in my note 10.1 2014. Tried different players and it won't play.
 

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