Sent mine in and DJI just quoted me 320 bucks to repair. How are people getting DJI to actually cover it under the P2 care plan?
Hello, There is a survey form to fill for a warranty claim for the video loss.
P2 Care Plan Survey
Something important. For you and everyone to send P2V+ to DJI Cerrito, California.
I sent mine complete in original box, except batteries as instructed by DJI support Team.
I packed it properly for trip protection. Image attached here.
They sent me a label for UPS Ground Courier.
I sent it. I did not make a written inventory.
They received the box. Processed. Repaired. Sent me all informations during process.
They were always very friendly.
After repair, they put all again back in my original box without any protection. Aircraft, charger, a bag with stickers, lens cap and gimbal bracket NOT installed on camera, a bag with my guard supports, and my optional lights I've installed, which were removed. They did not send me back my two sets of propellers. Image attached here. They said I did not send propellers. But the worst is they sent the box without any cushion or similar protection. Aircraft scratched, gimbal hitted, etc. They putted my original box inside a brown cardboard box with Fragile stickers and UPS Ground return label.
I wrote to claim this. They answered that most probably courier have damaged.
Their box arrived closed with original tapes, since there is no evidence of to be opened and closed again.
There are no observations at Courier customer services. Moreover, the original box arrived closed with two pieces of tapes of "DHL". Not DJI or UPS tapes. So the most probable is that they tested and put everything inside loosen. Gimbal was also damaged. When turning it on it stays inclined to right.
Now, after more than one month of processing they ask me to send again to check what could happen.
For me, case is closed. Brand too.
DJI is an excellent product in my opinion. People in DJI have changed a lot. They are more friendly now. But tech support is really bad. Repair success is obvious in hands of original company. But there is no respect for others property and moneys.
Regards,
Christian Larson.