I'm a P3 Pro owner and very early adopter. I ordered mine directly from DJI 4/8, and got it within a day of all the other first batch orderers in the US. I had Phantoms before (400+ flights on a P1).
I haven't flown the P3 too much (only about 30 flight) due to business, but it has been a pleasure to fly when I did. No real problems with the craft (other than a short wait for the iOS app when I first got it). My video footage has been smooth, and I've been happy with the gimbal.
However...
Last Friday, I was with a friend, showing off the P3, and capturing some footage for him. My first battery flight when fine, then we moved locations. I was flying over water, at a popular dog park beach front. Anyways, the first ten minutes of the flight go fine. I was pretty high up, about 100ft over the ocean, on my way to a boat when suddenly, the video image on my mobile drops and swings! It looks like the craft is crashing. I stay calm, and happily, I realize it is not crash, but the camera is pointed straight down, and is swaying and the gimbal dial and button are unresponsive. Using the map, and LoS, I fly home, and land fine, but the gimbal seems dead. Here is a video of the experience:
I turn it on an off, and the gimbal does NOT do its dance. It remains dead (the camera works fine though). I've tried the calibration, just to see if it kicks in gear. No go. I waited a day, tried again, and still dead.
The Mobile app has an "Overall Status" section, and it says Gimbal pitch error: contact DJI support.
Anyway, I've contacted US support, and they didn't ask many questions, or really troubleshoot, but gave me an RMA, and said it will take 7+ weeks, which sucks.
I was just posting to ask if this group knew anything else I might try before sending it in as an RMA. It seems weird that the gimbal just failed... It was working well before. I love the P3, and would hate to have to wait 8 weeks. Any trouble shooting advice (that would totally kill my warranty)?
I haven't flown the P3 too much (only about 30 flight) due to business, but it has been a pleasure to fly when I did. No real problems with the craft (other than a short wait for the iOS app when I first got it). My video footage has been smooth, and I've been happy with the gimbal.
However...
Last Friday, I was with a friend, showing off the P3, and capturing some footage for him. My first battery flight when fine, then we moved locations. I was flying over water, at a popular dog park beach front. Anyways, the first ten minutes of the flight go fine. I was pretty high up, about 100ft over the ocean, on my way to a boat when suddenly, the video image on my mobile drops and swings! It looks like the craft is crashing. I stay calm, and happily, I realize it is not crash, but the camera is pointed straight down, and is swaying and the gimbal dial and button are unresponsive. Using the map, and LoS, I fly home, and land fine, but the gimbal seems dead. Here is a video of the experience:
I turn it on an off, and the gimbal does NOT do its dance. It remains dead (the camera works fine though). I've tried the calibration, just to see if it kicks in gear. No go. I waited a day, tried again, and still dead.
The Mobile app has an "Overall Status" section, and it says Gimbal pitch error: contact DJI support.
Anyway, I've contacted US support, and they didn't ask many questions, or really troubleshoot, but gave me an RMA, and said it will take 7+ weeks, which sucks.
I was just posting to ask if this group knew anything else I might try before sending it in as an RMA. It seems weird that the gimbal just failed... It was working well before. I love the P3, and would hate to have to wait 8 weeks. Any trouble shooting advice (that would totally kill my warranty)?