Follow Me Mode Voids your Phantom Warranty?!!! Wow, just Wow

No but it is in their interest to be very polite, take all the time needed to explain in a very respectful, specific and most of all be approachable in such a way that if the customer feel despair or like being wronged, there is time and competence to clear any issues before these situations unfold, specially in public forums where a lot of people build their first impression, in lack of having been in similar situations.

Even if someone believes that they did something wrong, and for the sake of argument they didn't, is where the damage potentially happens. Treating a customer well, even when they are in the wrong, or even in some cases simply let them be right though by law or fine print they are not I still argue for the sake of having a proud business and name people stand behind to avoid this kind of attention.

I have come to understand the customer were not met in a satisfactory manner in any regard and that is bad business. That's all I'm saying, but it's not nothing.
 
you are both right
upload_2016-7-3_18-20-16.png
 

Members online

Forum statistics

Threads
143,066
Messages
1,467,356
Members
104,934
Latest member
jody.paugh@fullerandsons.