DJI GO doesn't show the aircraft position

[julien92]

Dear all,

Today, I noticed an issue with DJI GO 3.0.1 : the mini map does not show the position of the aircraft anymore.

This means the map is just full grey and 100% empty.
Even if I've got more than enough sattelites (9 or 10).
I've tried with 2 other devices, and it worked well.
The phone which is concerned by that issue is the samsung galaxy S7.

The strange thing about that is that I didn't encountered any issue before with the same phone, and same version of DJI GO (3.0.1).

Does anybody have an idea about that, that may help?

Thanks a lot in advance!

Julien

 

[mdowney58]

Have you tried a simple uninstall/reinstall?
Or if you have, then did you try a clean unistall/reinstall?
The clean involves clearing cache, uninstalling app, phone restart, and reinstall app

Sent from my SM-N910V using Tapatalk

 

[rocketflyer]

Dear all,

This means the map is just full grey and 100% empty.

If no map is showing try opening the app (with your phone gps turned on) while you have a full internet connection, to allow the map data to cache before connecting to the phantom.

 

[julien92]

Dears,

The issue is not related to the fact the map does not show any information.
(That's normal : I've never loaded the map from internet, so it can't display anything. I'm used to fly like this, no problem.)

The issue I encounter is that the aircraft position (nor the smartphone position, even with location enabled) are NOT shown on the map.
That means : no point showing the home point location, no "triangle" showing the aircraft position and no point showing the smartphone location.
Nevertheless, as soon as I get more that 6 sattelites, I get a message telling that the home point has been recorded. The thing is just that it does not display on the map... I've tried zooming a lot, dezooming a lot, no change.

As advised by mdowney58, I've tried to reinstall the map, by applying the following actions :
- clearing cache of DJI GO
- clearing all the floders related to DJI GO
- uninstalling the app
- rebooting the phone
- downloading / installing DJI GO 3.0.1 again

But the issue remains exactly the same.

Here is a screenshot of the issue (that means, no position point shown).
Dropbox - Screenshot_20161114-100817.png

Last point : if I switch to the other view (radar view I think it's called), the home point is shown. But I don't like this view, as it's not possible to zoom.

If somebody has other ideas, I would be very grateful to him

Julien

 

[rocketflyer]

The aircraft indicator may just be way off screen - try tapping the centre aircraft position button (the one that looks like a circle with cross hairs)

 

[julien92]

The aircraft indicator may just be way off screen - try tapping the centre aircraft position button (the one that looks like a circle with cross hairs)

I've already tried that, but it doesn't change anything...

 

[RodPad]

Wow, just curious what type of phone, I have seen my camera in the small window, I actually forgot you could do that.
Somebody should come up with some help.

Rod

 

[mdowney58]

Wow, just curious what type of phone, I have seen my camera in the small window, I actually forgot you could do that.
Somebody should come up with some help.

Rod

If I understand from the OP, it's a Samsung Galaxy S7

Sent from my SM-N910V using Tapatalk

 

[julien92]

I confirm, it's a Galaxy S7

 

[RodPad]

If I understand from the OP, it's a Samsung Galaxy S7

Yes, I see I had read it all, but only rolled back to #4, thought that was the first post, this can happen when you are work and you get distracted from what is most important to you.

Rod

 

[RodPad]

Still not working?

Rod

 

[julien92]

The issue is solved! The 3.1.0 version of DJI GO fixed this!

 

[RodPad]