- Joined
- Apr 8, 2014
- Messages
- 17
- Reaction score
- 0
I was one of the many that ordered from DJI directly. I was one of the few that got a defective unit from them (bad gimbal shake). 2 days so far of Calling the us headquarter (said that they would need to fix it, 4 week turn around or recommended exchange through [email protected]) Heres what DJI China had to say:
They have no way to have LA send me a label so that I don't have to pay to return their defective device within the 10 day period???
WOW. I will keep you guys updated on what they say. I will be calling DJI LA today at noon to see what they can do for me now. If anything.
Dear Nathan,
as we didn't apply the return service yet, we are not able to apply the return label right now.
Could you please help?
We appreciate your help and understanding.
Nathan Bro
Nathan Brown
Apr 29 18:57
Will you be providing me with a labels to send the package. I do not think
I should have to pay for this shipping as it was a factory defect. Also is
there any way for you to go ahead and process and send the replacement as I
need to have this phantom asap.
Storeagent
Storeagent04 (DJI Innovations)
Apr 29 17:52
Dear Nathan,
Please return the package to our LA office. DO quote your order number on the waybill stating you are returning it;
Company: DJI Technology LLC
Address: 6424 Santa Monica BLVD Hollywood Los Angeles, CA 90038
Attn: Ben Puleo
Tel: 818-235-0789
3. After you ship it, let me know the tracking number;
4. When it arrives at our LA office, we'll preparing to send another one.
Thank you.
They have no way to have LA send me a label so that I don't have to pay to return their defective device within the 10 day period???
WOW. I will keep you guys updated on what they say. I will be calling DJI LA today at noon to see what they can do for me now. If anything.