B&H photo customer support praise! (CSC crash update)

Joined
May 25, 2015
Messages
51
Reaction score
29
Age
25
B&H photo has agreed to replace my p3 and have sent me a shopping label to do an exchange! DJI was of little use and I am glad to have bought from B&H! Thanks for your support guys! I'll be back in the sky soon enough
 
  • Like
Reactions: Bigdz

msinger

Approved Vendor
Joined
Oct 30, 2014
Messages
31,443
Reaction score
10,536
Location
Harrisburg, PA (US)
Website
PhantomHelp.com
So, you did a CSC in the air, destroyed your Phantom, and B&H is going to replace it for free? Story of the year.
 
  • Like
Reactions: Trumple and Bigdz

msinger

Approved Vendor
Joined
Oct 30, 2014
Messages
31,443
Reaction score
10,536
Location
Harrisburg, PA (US)
Website
PhantomHelp.com
Ah. The title of your post lead me to believe you did a CSC.
 
  • Like
Reactions: Trumple
Joined
Jun 4, 2015
Messages
75
Reaction score
41
Age
54
Location
California (originally Hereford UK)
So B&H Photo are able to determine compass errors in a matter of days but DJI have to have the bird back for min 6 weeks before they will even comment wow B&H must know something DJI dont
 
  • Like
Reactions: QuikSilver15
Joined
Dec 16, 2013
Messages
19
Reaction score
7
Location
New York, NY
B&H photo has agreed to replace my p3 and have sent me a shopping label to do an exchange! DJI was of little use and I am glad to have bought from B&H! Thanks for your support guys! I'll be back in the sky soon enough
We're sorry for the initial difficulty and glad to know this is being resolved to your satisfaction.
 
  • Like
Reactions: ctp and DeadWood
T

TYCORP

Guest
So B&H Photo are able to determine compass errors in a matter of days but DJI have to have the bird back for min 6 weeks before they will even comment wow B&H must know something DJI dont
Exactly!!!
And charge you 30-50% for a new one plus you send your old controller back.
 
Joined
Jun 4, 2015
Messages
75
Reaction score
41
Age
54
Location
California (originally Hereford UK)
HenryP
Im interested to know how B&H determined it was compass failure, also is this going to be a one off replacement or will they replace all birds bought from them, that suffer compass failures or any other hardware failures
 
Joined
May 27, 2015
Messages
34
Reaction score
2
Age
36
Location
Orlando, FL
I just recently had a great experience with B&H. I ordered my P3 through corporate, and while the P3 was on stock, the extra battery and backpack wasn't. Michael Frohmann from B&H assisted me all the way and even upgraded the shipping for the delay (which wasn't their fault, AFAIK LOL). Will definitely buy from them again
 
Joined
Feb 3, 2015
Messages
3,858
Reaction score
1,149
Location
Long Island, NY
I just recently had a great experience with B&H. I ordered my P3 through corporate, and while the P3 was on stock, the extra battery and backpack wasn't. Michael Frohmann from B&H assisted me all the way and even upgraded the shipping for the delay (which wasn't their fault, AFAIK LOL). Will definitely buy from them again
Yeah they're really good. They're like a mini Amazon in the city. The store is actually pretty amazing. Google "B&H conveyor system"
 
D

DrewFlies

Guest
So B&H Photo are able to determine compass errors in a matter of days but DJI have to have the bird back for min 6 weeks before they will even comment wow B&H must know something DJI dont

B&H is awesome and great customer service. I don't think they wasted their time checking the logs. They probably looked at as a defective one immediately and replaced it. I sent my G4 Gimbal back to them. They have literally no questions of the defectiveness. They were quick to accept it back and even refund me. They are starting to become the Walmart of Photo/Video accessories. I remember I bought a car battery from Walmart and it was defective. All over the package it said if defective call this number *****DO NOT BRING IT BACK TO THE STORE**** I brought it back to the store and received full refund. The big time companies just want customer satisfaction.
 
Joined
Apr 26, 2014
Messages
93
Reaction score
34
We're sorry for the initial difficulty and glad to know this is being resolved to your satisfaction.

Wow! That's amazing. I love hearing about these companies that step up to the plate. I'm gonna start ordering from them.
 
Joined
Jun 3, 2015
Messages
114
Reaction score
96
Age
51
Glad to hear you got it resolved.
I'm getting close to ordering a P3. Now that I've read this, I'll be ordering from B&H.
 
Joined
Oct 25, 2014
Messages
765
Reaction score
23
They have been fantastic when I have had to return, lens, batteries etc.The very best in CS!!!
 
Joined
Dec 1, 2014
Messages
433
Reaction score
396
B&H are about the best company I've ever dealt with. Because of this they get 99% of my money for just about everything related to filming. I've also had defective DJI equipment delivered. I emailed them first. DJI said I had to send it in for an evaluation/repair. 6 to 8 weeks. I said, "I've only had it for a few days, it's defective so i haven't even been able to used it!" They didn't care. I bought it from B&H. So...if filled out the on-line return slip...in seconds. They sent me a PRE-PAID shipping label via email...in seconds. Mailed it back and 6 days form the day I mailed the package I had a brand new functioning unit at my door.

Dealers like B&H are the best recourse for DJI's absolute lack of customer support and lack of best business practices. Things don't ever get better until it starts to hurt. I'd like to be a fly on the wall when B&H schedules a conference with DJI explaining, "Until you get your s**t together we are no longer carrying your products. It cost us to much in returns, man-hours and shipping... therefore we loose too much money offering your merchandise."

Maybe then customers that simply deserve a full, new replacement won't have to get a phone haggle for 30%...40% off like we're at some back-woods flee market arguing over the price of a velvet elvis painting. What an absolute joke.

If only some else with killer customer service like...I dunno...GoPro... would release a quad copter...... say in 2016....but that's just silly fantasizing isn't it?
 
Last edited:
Joined
Jun 17, 2015
Messages
57
Reaction score
12
Age
51
I have bought from B&H for eons. I just ordered a P3 from them. That is a company that bends over backwards for their customers.
 

New Threads

Members online

Forum statistics

Threads
140,609
Messages
1,449,268
Members
102,411
Latest member
JFILIPEBACALAS