Alokbhargava, you obviously don't believe what I'm saying, so I'm posting the DJI response to my request for service, so you can read it and become educated, below is the entire response, but read this sentence here, they WILL ABSOLUTELY NOT REFUND/EXCHANGE A DJI PRODUCT UNLESS YOU PURCHASE IT DIRECTLY FROM DJI.
I wasn't asking for a refund, or even an exchange, I just wanted them to just replace the defective feet and they wouldn't do it. This is no different than you going to Best Buy and buying a Samsung device for example, ultimately Samsung would warranty their product no matter where you bought it, DJI will not simple as that.
They should have just 3D printed some feet, they would have held up better than what they put out.
BUT IF YOU DONT BELEIVE ME, GO AHEAD AND CALL THEM YOURSELF AND ASK .
DJI Technology does not provide refunds for third party dealers, only purchases made through the DJI Online Store qualify for refund/exchange.
We apologize for the experience you have had with your product. We at DJI Technology of North America would like to assist with the refund/exchange process.
Items can only be exchanged for like products, upgrading or downgrading your purchase is not possible.
Returned items not meeting the criteria above or the criteria listed at
DJI - After-sales Service Policies will not qualify for a refund or exchange.
Reply to this email with the attached returns and exchanges form as well as your proof of purchase. Once we receive your reply, we will review your forms and verify if it qualifies for a return, once verified we will generate a shipping label you can use to ship your product back to our facilities.
We ask you complete the attached form in its entirety. We require all fields on the form to be filled with the necessary information before returning it back to us for processing. Please remember to be as detailed as possible.
Be advised, Any product returned for a refund or exchange that does not include all original accessories, attachments and packaging, cannot be processed.
DJI Technology does not provide refunds for third party dealers, only purchases made through the DJI Online Store qualify for refund/exchange.
Items returned in retail packaging with shipping label attached will not be processed for refund or exchange. All items must be secured within separate packaging acceptable for transport.
Thank you for choosing DJI,
"The Future of Possible!"
Sent from my iPad using PhantomPilots mobile app