I became a proud owner of a Phantom 4 Pro in late December. In early January I bought a State Farm Policy for $60. Between December and early May I flew 550 successful flights. And then, two weeks ago, in a flyover of my sailboat anchored in a small bay, I clipped the rigging and it went straight to the bottom in 15 feet of fairly cloudy, 48 degree (F) water. Recovery was impossible.
I filed a claim with State Farm and the representative told me to first file a warranty claim with DJI, which I did. That's when I got sucked into The Black Hole. Among other things, they have asked 4 times for the flight records, craft details, receipt, and flight record. 4 times I started over!
Then, yesterday, I got a letter from State Farm saying that I had apparently dropped my claim and they were closing it. I immediately called them and told my story to the representative. Within 10 minutes the representative had approved my claim and authorized payment for the cost + sales tax for a new P4P.
So today I am happy man. I am a retired teacher and haven't missed having to put grades on things, but here are my final grades for the parties in this saga: State Farm - A- (only because of the inadvertent belief that I had dropped the claim); The Pilot - F (but I'm failing forward); DJI - F. The P4P gets an A+++. It is an amazing machine.
I filed a claim with State Farm and the representative told me to first file a warranty claim with DJI, which I did. That's when I got sucked into The Black Hole. Among other things, they have asked 4 times for the flight records, craft details, receipt, and flight record. 4 times I started over!
Then, yesterday, I got a letter from State Farm saying that I had apparently dropped my claim and they were closing it. I immediately called them and told my story to the representative. Within 10 minutes the representative had approved my claim and authorized payment for the cost + sales tax for a new P4P.
So today I am happy man. I am a retired teacher and haven't missed having to put grades on things, but here are my final grades for the parties in this saga: State Farm - A- (only because of the inadvertent belief that I had dropped the claim); The Pilot - F (but I'm failing forward); DJI - F. The P4P gets an A+++. It is an amazing machine.