All the Phantom 3 remotes and shells are time bombs.. disposable.. Most people never know that their plastic is cracking in the 1st year, because many people do not use there drone a lot. I heard a screw rattling around at the 8 month mark and my joystick was a little loose.. I thought a screw had just come loose, and heard about the long delays Sending into DJI and people getting charged for repairs because they were told it was operator error, so I thought I could re tighten the screw.. So then it was winter and busy with travels and holidays I did not take it out until 4 months later.. (now 2 months past the warranty) So upon taking it apart to re tighten the loose screw.. I found FOURTEEN PLACES THE REMOTE WAS CRACKED!!
I only used this remote 12 times.. and the return to home button twice. It was never dropped.
THESE REMOTES WERE MADE WITH FAULTY PLASTIC. But I guess you know that, because you sent yours in. Good for you.. but the other countless numbers of people when they find out their Remote Plastic or the Quad shell around the motors has been cracking slowly like a time bomb & contact DJI just after 12 months.. DJI is NOT taking care of their customers. Because they sold the Faulty Plastic and are not owning up to their fatal flaw in design. It is a defective material, thereby a defective product. RECALL THEM!!
Also, they are NOT taking care of their customers when they sell a product, then force their CUSTOMERS to do MANDATORY update (or you can not fly) and remove capabilities.
(Just ask the DJI customers in the City of Washington D.C.)
they are NOT taking care of their customers..
You see this is how it works.. If I bought a car in 1969 and it had NO smog pumps, oxygen sensors or emissions on it..
But then a year later in 1970, the same model car was forced to have these emissions installed..
they did not serve the owners of the 1969 model A MANDATORY "Return your car to Dealer Notice and install these new emission controls, which remove capabilities (Horsepower & resell value) from their previously purchased car! And they certainly did NOT send a signal to disable their car! Or permanently ban them from driving it in their own city!
There are consumer protection laws if you want to do business in the United States. Lemon Laws, products that can be recalled and class action lawsuits. The manufactures are held responsible to their product.
It is HIGH time DJI is held accountable to them. It is a matter of time, because they are NOT taking care of their customers. And people should stop treating their drone maker as "GOD" or something in fear of their response because they don't want to offend the maker of their hobby.
Good corporations just take care of their customers.. many manufacturers have Voluntarily extended warranties to keep their customers.. such as "Boosted" skateboards did last year with their batteries.
I contacted DJI told them that my product started to fail 8 months into purchase, but I thought it was just a loose screw and that is why I was asking them to help me even though I was 60 days past the warranty, and they chose not to.
Then I started examining my Quad and have also noticed the cracks around the motors. (That also happened over time.. because I had read about that problem last year and checked mine out at about 6 months after I purchased.. and I had no cracks at that time. So I thought I had one of the newer shells based upon the serial number.. Nope This was defective product from the start, a Faulty plastic time bomb. and it has cracked. I did not pay over a $1000 for a 1 year rental.
I want my money back or I am going to make DJI Pay. That's how it works here in the USA.