- Joined
- Jul 18, 2017
- Messages
- 41
- Reaction score
- 7
- Age
- 49
I sent my Standard on a waypoint mission via litchi, it never made it home. It was a simple mission, fly about 3000 feet in a straight line and then come home. I lost signal and have not been able to find it. In the off chance I would find someone at DJI that would toss me a bone I called them( I have DJI care) they have asked me to upload the logs. I they found that it was the drones error, they would replace it, if not, they would hook me up with a discounted one. I did so and got this response.
We would like to request you to extract directly the WHOLE FLIGHT RECORD FOLDER including the MCDatFlight Folder and CACHED VIDEO on the Day of Incident from your mobile device for further analysis and reply to this email with it as an attachment so we will be able to proceed with the data analysis.
I could not find the MCDatFlight Folder and there is no Cached Video of the flight because I was using Litchi, so I sent them the Flight Recored Folder and Cached Video folder and got this response
we are sorry for that since you can’t provide the incident flight video records, we couldn’t confirm the existence of the flight incident, due to this reason, the data analysis is not available. If you can find and provide us the fly lost record, we can help to check and analyze, otherwise we are not able to offer warranty service. We are sorry for what happened. Thanks for your time
So I send them EVERYTHING from both Litchi and DJI, but I still don't see the MCDatFlight folder.
Anyone have any experience with DJI and Lichi? Also, here is what I sent them if anyone is interested
Dropbox - PS3 Logs
Here is the flight.
Airdata UAV - Flight Data Analysis for Drones
I have spend 3 days now looking for the done, cant find it. I also took out my selfie drone to check the top of the buildings and nothing. Thanks in advance
We would like to request you to extract directly the WHOLE FLIGHT RECORD FOLDER including the MCDatFlight Folder and CACHED VIDEO on the Day of Incident from your mobile device for further analysis and reply to this email with it as an attachment so we will be able to proceed with the data analysis.
I could not find the MCDatFlight Folder and there is no Cached Video of the flight because I was using Litchi, so I sent them the Flight Recored Folder and Cached Video folder and got this response
we are sorry for that since you can’t provide the incident flight video records, we couldn’t confirm the existence of the flight incident, due to this reason, the data analysis is not available. If you can find and provide us the fly lost record, we can help to check and analyze, otherwise we are not able to offer warranty service. We are sorry for what happened. Thanks for your time
So I send them EVERYTHING from both Litchi and DJI, but I still don't see the MCDatFlight folder.
Anyone have any experience with DJI and Lichi? Also, here is what I sent them if anyone is interested
Dropbox - PS3 Logs
Here is the flight.
Airdata UAV - Flight Data Analysis for Drones
I have spend 3 days now looking for the done, cant find it. I also took out my selfie drone to check the top of the buildings and nothing. Thanks in advance