possible faulty GPS mavic air replacement and dji care runs on without having a mavic air

[dixonnoxid4]

I would like a second opinion on the mavic air hardware problem and regarding dji care.
Dji agreed to exchanged my first faulty product out of the box after a few email exchange with all the system logs I sent them. Only after I ask for a refund, they post it out after 4 weeks.
Now I get another replacement which is possibly again second faulty product, that keeps telling me no GPS signals in two different locations with empty space.
I sent them the system log files and etc

First email: The support asked me to warm the mavic air up...
Second email: try another location...

Also, since they took 4 weeks to send me a replacement, the dji care runs on without me having ANY Dji PRODUCT on my hands!
How does this work?

 

[SignumX]

Sounds like the Care system is not designed for customers that have problems with their drones...