Phantom 3 Pro, is this still a valid 1 year warranty?

Joined
Sep 26, 2019
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Hello,

(apology for a bit lengthy first post)

I believe i've exhausted/performed every "documented" tries (including re-re-re-install of FW from doing reset at link button) from this forum and elsewhere and i've run out of ideas to try, short of repair as next step.

Who would have thought a "FAN" is a pre-requisite for doing FW update ???!!!



Brief history:

Purchased Phantom 3 Pro from Best Buy back in December 2015. (Yes, December 2015, not a typo).

Stayed in the box.

Today, yes, ~4 years later, decided to bring it out and set it up, starting with firmware update to the latest, P3X_FW_V01.11.0020.bin file. What was i thinking.....

(i also own DJI's Spark and Mavic Air, and was in NO WAY prepared to face what was to follow from this what i had expected as "routine" FW upgrade, only to find, there was NOTHING short of being "routine" about this P3P FW upgrade)

Suffice to say, after spending ~3 hours researching online, i believe my FW update failure has already been covered by numerous others, essentially the 8/15 faults.

My question is, does following screen really is saying my P3P's 1 year warranty starts today?







I do opt for DJI Care Refresh on other drones, and looking for similar with P3P, there is no option for it (obvious, based on the age of P3P).





My timeline today was:

a) New microsd card, 64 GB, formatted as extfat
b) put P3X_FW_V01.11.0020.bin on root directory
c) removed props, removed battery
d) inserted sd card, inserted battery
e) powered on P3P
f) usual startup sequence of lights and beeps, until ...
g) D.............. sound with red light at the camera <<------------ firmware update failed
h) decided to go over to the app and remote control, and update RC, versions seem to be all okay, notably the AC version is 1.11.20, <<------------- not suprising, since others have also reported even after FW update fails, the AC (aircraft) version still shows in app as 1.11.20,
i) ignoring FW update failure, powered off and powered back on AC and RC, and greeted with dreaded No Image Transmission Signal <<------------ read that perhaps mismatch in the encryption, and since gimbal control works (i.e. up/down), thought AC can still take video and picture to SD card, but nothing is saved, so seems the camera/gimbal got nuked during FW update...............







Why does the RC version show as 1.9.2 (after restarting RC), when above said updated successfully to 1.9.3 ?
I did read that 1.9.3 is only for Phantom 4, though i also read that RC with C1 for P3P is supposed to run 1.9.3 (or is that 1.9.2), confusing...














Thanks much.


And for reference (nothing new here that wasn't already covered in numerous times):

[00016792]========== remo-con disconnect. boot(15) ============
[00016925]Firmware [C:\DM368Fw.bin] detected, card sn [0x60ce2d19].
[00016963][08 00] Firmware upgrade start...
[00538194][08 00] Firmware upgrade finished successfully.
[00538230]Done.

[00014769]========== remo-con disconnect. boot(15) ============
[00014814]Packet [C:\P3X_FW_V01.11.0020.bin] detected, card sn [0x116b0707].
[00014865]Packet upgrade start...

[00014920]Packet checking...
[00014966]Packet vlink 01.11.0020 <-> 01.11.0020.
[00015045]Done.

[00015089]Version checking[1]...
[00015169][03 06][00] v2.3.0.13 -> v2.4.20.50 need upgrade.
[00015247][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015299][04 00][00] v1.40.0.0 -> v1.48.0.0 need upgrade.
[00015428][11 00][00] v1.7.0.0 -> v1.8.0.0 need upgrade.
[00015569][11 01][00] v1.7.0.0 -> v2.0.0.33 need upgrade.
[00015653][12 00][00] v1.10.0.0 -> v1.12.0.0 need upgrade.
[00015744][12 01][00] v1.10.0.0 -> v1.12.0.0 need upgrade.
[00015848][12 02][00] v1.10.0.0 -> v1.12.0.0 need upgrade.
[00015944][12 03][00] v1.10.0.0 -> v1.12.0.0 need upgrade.
[00028491][15 00][00] device not detected.
[00028574][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028714][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028774][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028819][01 00][00] v1.23.3419 -> v1.32.5432 need upgrade
[00028865][01 01][00] v1.23.3419 -> v1.32.5432 need upgrade
[00041412][08 00][00] device not detected.
[00041475][09 00][00] v1.7.0.3 -> v4.1.0.0 need upgrade.
[00041521]Done.

[00043573]Waiting for user confirm...
[00053615]Timeout, start upgrade automatically.

[00053704]Firmware upgrading[1]...
[00066548][01 00] Firmware upgrade start...
[00014153][01 00] Firmware upgrade finished successfully.
[00014195]Done.

[00014235]Packet [C:\P3X_FW_V01.11.0020.bin] resumed, card sn [0x116b0707].
[00014285]Packet vlink 01.11.0020 <-> 01.11.0020.
[00014360]Version checking[2]...
[00014428][03 06][00] v2.3.0.13 -> v2.4.20.50 need upgrade.
[00014507][03 05][00] v34.2.0.9 -> v34.2.0.9
[00014675][04 00][00] v1.40.0.0 -> v1.48.0.0 need upgrade.
[00014788][11 00][00] v1.7.0.0 -> v1.8.0.0 need upgrade.
[00014907][11 01][00] v1.7.0.0 -> v2.0.0.33, firmware v1.7.0.0 not support.
[00014951][11 01][00] v1.7.0.0 -> v2.0.0.33
[00015042][12 00][00] v1.10.0.0 -> v1.12.0.0 need upgrade.
[00015116][12 01][00] v1.10.0.0 -> v1.12.0.0 need upgrade.
[00015217][12 02][00] v1.10.0.0 -> v1.12.0.0 need upgrade.
[00015318][12 03][00] v1.10.0.0 -> v1.12.0.0 need upgrade.
[00027862][15 00][00] device not detected.
[00027932][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028059][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028112][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028157][01 00][05] v1.32.5432 -> v1.32.5432
[00028206][01 01][00] v1.23.3419 -> v1.32.5432 need upgrade
[00040746][08 00][00] device not detected.
[00040813][09 00][00] v1.7.0.3 -> v4.1.0.0 need upgrade.
[00040860]Done.

[00040901]Firmware upgrading[2]...
[00041065][01 01] Firmware upgrade start...
[00071386][01 01] Firmware upgrade finished successfully.
[00071454][12 00] Firmware upgrade start...
[00135588][12 00] Firmware upgrade finished successfully.
[00135656][12 01] Firmware upgrade start...
[00196981][12 01] Firmware upgrade finished successfully.
[00197048][12 02] Firmware upgrade start...
[00258234][12 02] Firmware upgrade finished successfully.
[00258300][12 03] Firmware upgrade start...
[00318323][12 03] Firmware upgrade finished successfully.
[00318383][11 00] Firmware upgrade start...
[00363165][11 00] Firmware upgrade finished successfully.
[00363455][03 06] Firmware upgrade start...
[00744946][03 06] Firmware upgrade finished successfully.
[00745013][09 00] Firmware upgrade start...
[00797443][09 00] Firmware upgrade finished successfully.
[00797512][04 00] Firmware upgrade start...
[00855992][04 00] Firmware upgrade finished successfully.
[00856033]Done.

[00856073]Version checking[3]...
[00856159][03 06][05] v2.4.20.50 -> v2.4.20.50
[00856241][03 05][00] v34.2.0.9 -> v34.2.0.9
[00856411][04 00][05] v1.48.0.0 -> v1.48.0.0
[00856516][11 00][05] v1.8.0.0 -> v1.8.0.0
[00856635][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00856684][11 01][00] v1.8.0.0 -> v2.0.0.33
[00856779][12 00][05] v1.12.0.0 -> v1.12.0.0
[00856875][12 01][05] v1.12.0.0 -> v1.12.0.0
[00856976][12 02][05] v1.12.0.0 -> v1.12.0.0
[00857065][12 03][05] v1.12.0.0 -> v1.12.0.0
[00869607][15 00][00] device not detected.
[00869683][17 00][00] v1.1.1.7 -> v1.1.1.7
[00869806][17 01][00] v1.0.2.7 -> v1.0.2.7
[00869867][19 00][00] v1.0.8.96 -> v1.0.8.96
[00869911][01 00][05] v1.32.5432 -> v1.32.5432
[00869956][01 01][05] v1.32.5432 -> v1.32.5432
[00882518][08 00][00] device not detected.
[00882587][09 00][05] v4.1.0.0 -> v4.1.0.0
[00882631]Packet upgrade failed at version checking.



[00014736]========== remo-con disconnect. boot(15) ============
[00014787]Packet [C:\P3X_FW_V01.11.0020.bin] detected, card sn [0x116b0707].
[00014835]Packet upgrade start...

[00014901]Packet checking...
[00014953]Packet vlink 01.11.0020 <-> 01.11.0020.
[00015039]Done.

[00015086]Version checking[1]...
[00015187][03 06][00] v2.4.20.50 -> v2.4.20.50
[00015287][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015353][04 00][00] v1.48.0.0 -> v1.48.0.0
[00015488][11 00][00] v1.7.0.0 -> v1.8.0.0 need upgrade.
[00015629][11 01][00] v1.7.0.0 -> v2.0.0.33, firmware v1.7.0.0 not support.
[00015678][11 01][00] v1.7.0.0 -> v2.0.0.33
[00015807][12 00][00] v1.12.0.0 -> v1.12.0.0
[00015917][12 01][00] v1.12.0.0 -> v1.12.0.0
[00016016][12 02][00] v1.12.0.0 -> v1.12.0.0
[00016115][12 03][00] v1.12.0.0 -> v1.12.0.0
[00028676][15 00][00] device not detected.
[00028772][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028922][17 01][00] v1.0.2.7 -> v1.0.2.7
[00029002][19 00][00] v1.0.8.96 -> v1.0.8.96
[00029053][01 00][00] v1.32.5432 -> v1.32.5432
[00029102][01 01][00] v1.32.5432 -> v1.32.5432
[00041658][08 00][00] device not detected.
[00041724][09 00][00] v4.1.0.0 -> v4.1.0.0
[00041883]Done.

[00043937]Waiting for user confirm...
[00053984]Timeout, start upgrade automatically.

[00054084]Firmware upgrading[1]...
[00054152][11 00] Firmware upgrade start...
[00101204][11 00] Firmware upgrade finished successfully.
[00101248]Done.

[00101293]Version checking[2]...
[00101415][03 06][00] v2.4.20.50 -> v2.4.20.50
[00101515][03 05][00] v34.2.0.9 -> v34.2.0.9
[00101569][04 00][00] v1.48.0.0 -> v1.48.0.0
[00101716][11 00][05] v1.8.0.0 -> v1.8.0.0
[00101857][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00101902][11 01][00] v1.8.0.0 -> v2.0.0.33
[00102000][12 00][00] v1.12.0.0 -> v1.12.0.0
[00102100][12 01][00] v1.12.0.0 -> v1.12.0.0
[00102201][12 02][00] v1.12.0.0 -> v1.12.0.0
[00102300][12 03][00] v1.12.0.0 -> v1.12.0.0
[00114862][15 00][00] device not detected.
[00114958][17 00][00] v1.1.1.7 -> v1.1.1.7
[00115097][17 01][00] v1.0.2.7 -> v1.0.2.7
[00115167][19 00][00] v1.0.8.96 -> v1.0.8.96
[00115221][01 00][00] v1.32.5432 -> v1.32.5432
[00115268][01 01][00] v1.32.5432 -> v1.32.5432
[00127814][08 00][00] device not detected.
[00127887][09 00][00] v4.1.0.0 -> v4.1.0.0
[00127932]Packet upgrade failed at version checking.



[00014676]========== remo-con disconnect. boot(15) ============
[00014726]Packet [C:\P3X_FW_V01.11.0020.bin] detected, card sn [0x116b0707].
[00014779]Packet upgrade start...

[00014840]Packet checking...
[00014892]Packet vlink 01.11.0020 <-> 01.11.0020.
[00014976]Done.

[00015021]Version checking[1]...
[00015114][03 06][00] v2.4.20.50 -> v2.4.20.50
[00015196][03 05][00] v34.2.0.9 -> v34.2.0.9
[00015250][04 00][00] v1.48.0.0 -> v1.48.0.0
[00015374][11 00][00] v1.8.0.0 -> v1.8.0.0
[00015497][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00015547][11 01][00] v1.8.0.0 -> v2.0.0.33
[00015643][12 00][00] v1.12.0.0 -> v1.12.0.0
[00015743][12 01][00] v1.12.0.0 -> v1.12.0.0
[00015844][12 02][00] v1.12.0.0 -> v1.12.0.0
[00015944][12 03][00] v1.12.0.0 -> v1.12.0.0
[00028610][15 00][00] device not detected.
[00028700][17 00][00] v1.1.1.7 -> v1.1.1.7
[00028839][17 01][00] v1.0.2.7 -> v1.0.2.7
[00028899][19 00][00] v1.0.8.96 -> v1.0.8.96
[00028957][01 00][00] v1.32.5432 -> v1.32.5432
[00029006][01 01][00] v1.32.5432 -> v1.32.5432
[00041557][08 00][00] device not detected.
[00041623][09 00][00] v4.1.0.0 -> v4.1.0.0
[00041673]Packet upgrade failed at version checking.



[00015470]========== remo-con disconnect. boot(15) ============
[00015515]Packet [C:\P3X_FW_V01.11.0020.bin] detected, card sn [0x116b0707].
[00015561]Packet upgrade start...

[00015615]Packet checking...
[00015657]Packet vlink 01.11.0020 <-> 01.11.0020.
[00015744]Done.

[00015790]Version checking[1]...
[00015872][03 06][00] v2.4.20.50 -> v2.4.20.50
[00015956][03 05][00] v34.2.0.9 -> v34.2.0.9
[00016009][04 00][00] v1.48.0.0 -> v1.48.0.0
[00016131][11 00][00] v1.8.0.0 -> v1.8.0.0
[00016260][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00016308][11 01][00] v1.8.0.0 -> v2.0.0.33
[00016400][12 00][00] v1.12.0.0 -> v1.12.0.0
[00016490][12 01][00] v1.12.0.0 -> v1.12.0.0
[00016605][12 02][00] v1.12.0.0 -> v1.12.0.0
[00016705][12 03][00] v1.12.0.0 -> v1.12.0.0
[00029253][15 00][00] device not detected.
[00029340][17 00][00] v1.1.1.7 -> v1.1.1.7
[00029466][17 01][00] v1.0.2.7 -> v1.0.2.7
[00029525][19 00][00] v1.0.8.96 -> v1.0.8.96
[00029580][01 00][00] v1.32.5432 -> v1.32.5432
[00029625][01 01][00] v1.32.5432 -> v1.32.5432
[00042172][08 00][00] device not detected.
[00042245][09 00][00] v4.1.0.0 -> v4.1.0.0
[00042291]Packet upgrade failed at version checking.



[00014543]========== remo-con disconnect. boot(15) ============
[00014589]Packet [C:\P3X_FW_V01.11.0020.bin] detected, card sn [0x116b0707].
[00014640]Packet upgrade start...

[00014692]Packet checking...
[00014740]Packet vlink 01.11.0020 <-> 01.11.0020.
[00014821]Done.

[00014869]Version checking[1]...
[00027426][03 06][00] device not detected.
[00040073][03 05][00] device not detected.
[00040128][04 00][00] v1.48.0.0 -> v1.48.0.0
[00052679][11 00][00] device not detected.
[00065224][11 01][00] device not detected.
[00077773][12 00][00] device not detected.
[00090319][12 01][00] device not detected.
[00102864][12 02][00] device not detected.
[00115412][12 03][00] device not detected.
[00127959][15 00][00] device not detected.
[00140509][17 00][00] device not detected.
[00153052][17 01][00] device not detected.
[00165596][19 00][00] device not detected.
[00165643][01 00][00] v1.32.5432 -> v1.32.5432
[00165692][01 01][00] v1.32.5432 -> v1.32.5432
[00178245][08 00][00] device not detected.
[00178308][09 00][00] v0.0.0.0 -> v4.1.0.0 need upgrade.
[00178356]Done.

[00180405]Waiting for user confirm...
[00190454]Timeout, start upgrade automatically.

[00190545]Firmware upgrading[1]...
[00190630][09 00] Firmware upgrade start...
[00242789][09 00] Firmware upgrade finished successfully.
[00242836]Done.

[00242882]Version checking[2]...
[00242978][03 06][00] v2.4.20.50 -> v2.4.20.50
[00243058][03 05][00] v34.2.0.9 -> v34.2.0.9
[00243113][04 00][00] v1.48.0.0 -> v1.48.0.0
[00243238][11 00][00] v1.8.0.0 -> v1.8.0.0
[00243358][11 01][00] v1.8.0.0 -> v2.0.0.33, firmware v1.8.0.0 not support.
[00243413][11 01][00] v1.8.0.0 -> v2.0.0.33
[00243518][12 00][00] v1.12.0.0 -> v1.12.0.0
[00243618][12 01][00] v1.12.0.0 -> v1.12.0.0
[00243702][12 02][00] v1.12.0.0 -> v1.12.0.0
[00243807][12 03][00] v1.12.0.0 -> v1.12.0.0
[00256357][15 00][00] device not detected.
[00256444][17 00][00] v1.1.1.7 -> v1.1.1.7
[00256563][17 01][00] v1.0.2.7 -> v1.0.2.7
[00256628][19 00][00] v1.0.8.96 -> v1.0.8.96
[00256675][01 00][00] v1.32.5432 -> v1.32.5432
[00256722][01 01][00] v1.32.5432 -> v1.32.5432
[00269269][08 00][00] device not detected.
[00269330][09 00][05] v4.1.0.0 -> v4.1.0.0
[00269377]Packet upgrade failed at version checking.



Closeup showing condition of camera/gimbals assembly,









 

msinger

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My question is, does following screen really is saying my P3P's 1 year warranty starts today?
As noted in the DJI warranty:

"The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the production date that shows on the product, unless otherwise agreed upon between you and DJI."
 
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"The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the production date that shows on the product, unless otherwise agreed upon between you and DJI."

Thanks.

Considering what my options are with P3P, amidst Spark and Mavic Air.
 
Joined
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Considering what my options are with P3P, amidst Spark and Mavic Air.
What does that mean? The P3's were revolutionary drones in their day, my P3A still performs flawlessly!

I have to say though, I think you now hold the record for post length, especially just to ask if warranty is still valid!
 
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What does that mean?

Do i toss away P3P?

And I'm left then with Spark and Mavic Air.

P3P out of the box. Set it up. Update FW. And it's fried (at gimbal from overheating during FW update).

Just looking for some advice from the community about what's possible, since i do see some $$$ for replacement part.
 
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thought AC can still take video and picture to SD card, but nothing is saved

What i was using to verify above claim was from the ipad screen, but obviously with my 08/15 symptom, i won't see any actual pictures/videos saved on sd card, relayed on the ipad screen. I need to actually see from sdcard.



I wasn't sure what following was referring to,

Not necessarily. A little time, effort and lots of patience should take care of it.

, but after pouring some more hours into this (awesome) forum, i believe executing the steps in following threads may actually help revive my P3P,

Fixing flash in DM365 chip within Ph3 Pro gimbal
No image transmission signal - P3P
Fix no video feed / black screen / no image transmission / no FPV on Ph3 Pro <<------------ provides some cool mind-maps,
 

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