motors will not start

Joined
Oct 29, 2016
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Hi all can anyone help me with my problem?
my dji goes through all the correct startup lights, but the motors will not start.
but if i pick the dji up and tilt it downwards and hold it in this position the motors will then start and i can place the drone on the ground then, it will start and stop the motors normaly after this. i have just fitted a new compass but still i have this, is this normal or is it a fault, only had this drone few days so not sure.
 
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