Could be you inserted it face up instead of contacts up and busted it (I wish they had done it face up too as it seems wrong!). I did it with a AT&T phone, broke it, and it cost me. DJI may do it under warranty as they seem lenient on that.
I had the same problem. Clearly a defective product. The drone was babied with less than 4 hours on it. The internet is full of people with the same issue. I get it- sometimes defective parts get out there. My issue is DJI charged my protection plan to fix and added a list of other bogus issues to their repairs. There was nothing wrong with the drone when it left and was wrapped in 2 feet of bubble wrap. If it got damaged in shipping that should have been reported to me and the carrier should have been held responsible. It seems like a scam. Is this a situation others are experiencing as well? Disappointing for DJI to need to resort to this kind of behavour? Starting to post on social media and all forums I can find to warn others of this. Shame on DJI- I sure feel like they stole from me. Others?