A few weeks ago, I purchased the DBS mod which I really enjoyed. The problem I had with it was that port 1 & 2 would spin with no end. They wouldn't lock in place. So I called the ITELITE customer service number in Florida and spoke with a gentlemen who forwarded me the e-mail for exchanges. I sent him this e-mail.
My letter
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Dear ITELITE,
My name is *******. I'm from Los Angeles, California. I own the ITELITE DBS MOD for Phantom 3 Standard.
I purchased the a new DBS mod and when trying to tighten the cord that connects directly to the port on the antenna itself, I noticed that it was spinning and spinning. It wouldn't actually lock down. I tried to get in touch with my seller from AMAZON, but didn't get a response. I already opened up the unit and found the adhesive on the backside wasn't enough.
Is it possible to have an exchange for this product?
---------------------------------------------
This was their response
--------------------------------------------
Hi ***********,
We can exchange it.
Please return on our UPS Account #******* to
Itelite Antennas, Inc
Atn: Ricardo Moran
10631 NW 122nd St
Medley, FL 33178
RMA # ********
As soon as we receive it we will send you a new replacement.
_________________________________________
Ricardo: Please let me know when we receive it.
--------------------------------------------------------------------
Regards,
Pedro Ramirez
Itelite USA
I'm really impressed with their customer service and their desire to stand behind their products. If anyone of you are wondering if you should get a DBS MOD, yes you can and your covered if it's defective. That's good to know. I'll keep you guys updated.
TIMELINE
3/29/2016 - E-MAILED CUSTOMER SUPPORT
3/29/2016 - RECEIVED RESPONSE FOR DIRECT RETURN
NEXT - GO TO UPS AND SEND DBS MOD
My letter
--------------------------------------------
Dear ITELITE,
My name is *******. I'm from Los Angeles, California. I own the ITELITE DBS MOD for Phantom 3 Standard.
I purchased the a new DBS mod and when trying to tighten the cord that connects directly to the port on the antenna itself, I noticed that it was spinning and spinning. It wouldn't actually lock down. I tried to get in touch with my seller from AMAZON, but didn't get a response. I already opened up the unit and found the adhesive on the backside wasn't enough.
Is it possible to have an exchange for this product?
---------------------------------------------
This was their response
--------------------------------------------
Hi ***********,
We can exchange it.
Please return on our UPS Account #******* to
Itelite Antennas, Inc
Atn: Ricardo Moran
10631 NW 122nd St
Medley, FL 33178
RMA # ********
As soon as we receive it we will send you a new replacement.
_________________________________________
Ricardo: Please let me know when we receive it.
--------------------------------------------------------------------
Regards,
Pedro Ramirez
Itelite USA
I'm really impressed with their customer service and their desire to stand behind their products. If anyone of you are wondering if you should get a DBS MOD, yes you can and your covered if it's defective. That's good to know. I'll keep you guys updated.
TIMELINE
3/29/2016 - E-MAILED CUSTOMER SUPPORT
3/29/2016 - RECEIVED RESPONSE FOR DIRECT RETURN
NEXT - GO TO UPS AND SEND DBS MOD