You asked for help but you're not giving us enough information. Also, the extremely long delay between us asking you for information and you providing it is likely to lead to this thread rapidly disappearing into the sunset, along with any chance of getting your money back. If you REALLY want help, you need to answer the questions and do so as quickly as you can.
One main question we need answered: How did you pay for it (cash, check, Paypal, credit card, crate of live chickens)? Until you answer that, I think we're at a standstill.