"gimbal status disconnected" after factory return

[ribjig]

P4P+ returned under warranty & camera-gimbal
replaced due to widespread lens diffraction;

RC connected to Internet & signed in, got
"Enter Device" screen, turned on aircraft,
but "Aircraft Disconnected" message stays;
clicked on it, scrolled to bottom to see
"Gimbal Status Disconnected"

Here are links to tablet message & MTS video
showing gimbal start up, including final "look to
the left" with a squeal -- is that normal??:

http://photosphotos.net/AircraftDisconnected.jpg
(still image)
http://photosphotos.net/GimbalSqueal.MTS
(sorry, only 20 sec but 50MB, don't know how
to convert MTS to something smaller)

Advice? Need to go back to DJI? Thanks.

 

[Traveler]

Gimbal status disconnected is not your problem, it’s a consequence of the controller not connecting to the device.

First probable cause. Do you have green light on controller when AC and controller are on? If not, try relinking the two first.

 

[ribjig]

Left light on RC stays red.

" try relinking the two first"

How is that done? Thanks.

 

[lannes]

Left light on RC stays red.

" try relinking the two first"

How is that done? Thanks.

Here you go

 

[ribjig]

It was simple to follow. It worked! It flew. THANKS!
(pressing reset for 2 sec had to be tried multiple times before RC went green)

Look at crazy long instructions DJI sent after receiving same question:
WHY DIDN'T THEY DIRECT ME TO VIDEO IN PREVIOUS POST??!!

"could you please do factory reset settings? You could do this by using DJI Assistant Tool 2.

How to install DJI Assistant Tool 2.
1. Go to our site www.DJI.com
2. Click the drone then click download
3. Click Download

Please be aware that upon doing this, all firmware, settings and controls will be reset to default.
It would be best if you save your files before doing this. After the reset,

please do re-linking using the DJI Go 4 app.

1. Launch DJI Go App > General Settings (…) > RC Settings (Robot Head) > Click “Linking Remote Controller” 2. Locate the linking button on the side of the aircraft. Press the link button to start linking.
The Remote Controller Status Indicator LED will display a solid green once the remote controller is successfully linked to the aircraft.

Then do firmware update using DJI Go 4
1. Install DJI Go 4 on your ISO or Android mobile device
Launch DJI GO 4 and make sure you have a network connection
2. Connect your mobile device to your remote controller and connect the remote to your aircraft
Note: if there are new firmware version available you will see a pop-up prompting you to update.
3. Once the download has finished tap start update.
Note: Update process 5 minutes for the Remote
10 minutes for the Aircraft
4. Once finished a prompt will tell you that the firmware has been successfully updated
Tap complete.
5. When you return to camera view you`ll receive a prompt (Aircraft status) Latest Firmware Version

and the necessary calibrations,

IMU Calibration
1. Make sure that the Aircraft and Remote Controller battery is more than 50%.
2. Turn on Remote Controller and connect to the Mobile Device.
3. Place the Aircraft on a level surface.
4. Turn on the Aircraft.
5. Launch DJI Go app.
5. Go to Main Controller settings > Advanced Settings> Sensors> IMU Calibration> Start Calibration.
6. The calibration process will take about 5 minutes. Please wait for the confirmation on DJI Go app.
7. IMU Calibration will fail if the aircraft is not positioned according to the instruction on DJI GO app.
8. If calibration fails, restart the aircraft and calibrate the IMU again.

Compass Calibration
1. Go to the DJI GO app > Camera View > Aircraft Status Bar (top of the screen).
2. Next to "Compass", tap Calibrate.
3. The Aircraft Status Indicator will change from flashing yellow to solid yellow when the aircraft is ready for compass calibration.
4. Hold the aircraft upright and rotate it 360 degrees along the central axis.
The Aircraft Status Indicator will change from yellow to solid green when complete.
5. Hold the aircraft with its camera facing down, and rotate it 360 degrees along its central axis.
The Aircraft Status Indicator will change from solid green to flashing yellow when complete. The calibration is successful.

and Gimbal Calibration if you do not have a Spark.
1. If the gimbal is not level after calibrating the IMU, please continue with Gimbal Automatic Calibration.
2. Make sure that the aircraft is placed on level ground.
3. Do not move it during calibration.
4. Power on the Remote Controller and the Aircraft
5. Connect the Remote Controller and the Mobile Device.
6. Launch the DJI Go app on your mobile device.
7. Tap Camera. Tap General Settings. Tap Gimbal Setting. Tap Gimbal Auto-Calibration. Tap OK.
8. Please wait while the gimbal is being calibrated. The app will notify you when the calibration has been completed.

Please let me know if this solves your concern or
not so that I could further assist you and provide you the quality service you solely deserve as our customer"

 

[lannes]

It was simple to follow. It worked! It flew. THANKS!
(pressing reset for 2 sec had to be tried multiple times before RC went green)

Look at crazy long instructions DJI sent after receiving same question:
WHY DIDN'T THEY DIRECT ME TO VIDEO IN PREVIOUS POST??!!

Because DJI is stupid and has their customer support in china, while most of the product development and marketing is in the US, these are the people who produce the videos

 

[Newbieguy]

I got mine back from repairs yesterday. Exact same thing. It took me a few mins to remember how to re link it.