Excellent customer service by DJI

Joined
Mar 4, 2018
Messages
1
Reaction score
3
Age
45
Dear Phantom pilots forum participants/administrators:

This is my first but not last post on this forum.

I just want to say that I have recently had the best customer experience ever with DJI.

DJI has stepped up and have gone above and beyond my expectations of what customer service is all about. They truly stand behind their products.

I am an ASE certified Master Auto Technician with 28 years of experience at the dealership level and try to do my best every day to make customers have a good experience and understand/believe in the product the customer spent their hard earned money on.

I try to do my best to make sure the customer is happy and satisfied and get the problem fixed in a timely and professional manner. This is often difficult as most of us know in the service industy, but enough about me.

DJI has gone above and beyond to give me the same service as I try to give to my customers and that really means alot. One week turn around and communications at all times. I was treated with respect and dignity by Ken, Edmond, and Pat.

Technical support was nothing but first class.

DJI has a customer for life!

Very respectfully,

Jason
 

dirkclod

Moderator
Staff Member
Premium Pilot
Joined
May 9, 2014
Messages
14,518
Reaction score
8,101
Age
64
Location
Amory Mississippi
Am glad you had a good experience as some don’t.
Welcome to the forum. 👍
 
Joined
May 29, 2019
Messages
16
Reaction score
13
Age
59
Well...since there is a post about this... I had a problem with my P4P gimbal last August. Sent an email to dji north America. Got a reply the same day. They suggested that I send my drone to the Canadian service center in Toronto. I contacted them first to get an RMA number and discuss my problem and then sent the drone. I got it back within a week. Excellent service here!
 
Joined
Jul 31, 2019
Messages
25
Reaction score
18
Age
67
I also had a great experience with DJI. Prompt service and great communication. My repair costs were very reasonable considering what was fixed
 
  • Like
Reactions: shammel00
Joined
Jul 29, 2016
Messages
315
Reaction score
133
Age
76
I have had great service from DJI as well for both warranty repair, and covered DJI Care.
 

New Threads

Forum statistics

Threads
136,388
Messages
1,410,519
Members
99,206
Latest member
FatDash