UGH!
So, my one drone that was sent in for repair was covered by DJI Care.
Send it in - they replaced it with a new one (aircraft and gimbal both) - no charge to me, deducted from DJI Care balance - Awesome!!
That same unit is back in for repair again, fixing tilt issue as well as some minor other stuff, I mean, why not, it's already there and I have DJI care...
I get the repair quote and DJI care is NOT there! I call -- they didn't update my DJI Care Agreement to reflect the new serial numbers of the craft they sent me in return.
Aaaannnndddd the guy on the phone is like, So how do we know?
I'm like, "ummmm, YOU sent this to me, it came from YOU, YOU should know!"
Ticket opened and escalated ... let's hope this is a minor glitch/false alarm. Just annoyed and hadda vent ...
So, my one drone that was sent in for repair was covered by DJI Care.
Send it in - they replaced it with a new one (aircraft and gimbal both) - no charge to me, deducted from DJI Care balance - Awesome!!
That same unit is back in for repair again, fixing tilt issue as well as some minor other stuff, I mean, why not, it's already there and I have DJI care...
I get the repair quote and DJI care is NOT there! I call -- they didn't update my DJI Care Agreement to reflect the new serial numbers of the craft they sent me in return.
Aaaannnndddd the guy on the phone is like, So how do we know?
I'm like, "ummmm, YOU sent this to me, it came from YOU, YOU should know!"
Ticket opened and escalated ... let's hope this is a minor glitch/false alarm. Just annoyed and hadda vent ...