- Joined
- Jul 8, 2018
- Messages
- 150
- Reaction score
- 54
- Age
- 73
On 7-11-18, I received my DJI Phantom 4 V.20 and a set of DJI Goggles.
As a complete Drone newbie, I spent a couple of months learning my Phantom and wondering what those Goggles would do.
On 9-15-18, I pulled them out and put them on the charger. That was it....They would not power up. Additionally, the plug from the headband would not lock into the Goggles. Dead Goggles on Arrival and a schweckled battery/headband connector.
I've contacted DJI and they have sent me a return label for service. It's going out tomorrow.
They also said, "I was was past my return and replace dates" and they would be charging for service.
Yes. I didn't immediately try the Goggles but I didn't have any idea what those Goggles would do or how to do it!
I am incensed at this since I bought these assuming them to work. I think DJI is being ridiculous to want to charge me for repairs.
What do y'all think and how should I pursue this? Will escalating it work and if so, how?
Thanks to all! Fly cheerfuly!
As a complete Drone newbie, I spent a couple of months learning my Phantom and wondering what those Goggles would do.
On 9-15-18, I pulled them out and put them on the charger. That was it....They would not power up. Additionally, the plug from the headband would not lock into the Goggles. Dead Goggles on Arrival and a schweckled battery/headband connector.
I've contacted DJI and they have sent me a return label for service. It's going out tomorrow.
They also said, "I was was past my return and replace dates" and they would be charging for service.
Yes. I didn't immediately try the Goggles but I didn't have any idea what those Goggles would do or how to do it!
I am incensed at this since I bought these assuming them to work. I think DJI is being ridiculous to want to charge me for repairs.
What do y'all think and how should I pursue this? Will escalating it work and if so, how?
Thanks to all! Fly cheerfuly!