DJI warranty?

[Waternut13134]

A few weeks ago I bought my phantom 3 at bestbuy but wasn't sure if it would be covered under warranty since Bestbuy wasn't on the authorized reseller list. I emailed DJI and must of gotten a reply and didn't see it,the agent told me no matter where the phantom 3 was purchased it will be covered under warranty. Has DJI made a complete 360 in terms of warranty? Can any authorized vendors check on this? I don't have to worry as I returned it and got an inspire 1 from ritzcamera but figuring with the holidays around the corner that could be some useful information. Thanks

 

[msinger]

The top of the DJI dealers page states otherwise:

"Purchases from unauthorized channels will void any warranty, and repair fees for any such units will be charged in addition to the shipping cost."

 

[druss2001]

Given the increase in Phantoms and with the holidays coming, I believe that DJI isn't able to update their site with all approved dealers/purchase locations that would keep the warranty intact. For example, loading the dealer page on the DJI website, you will see the message that msinger posted about the warranty (Phantom 3 Professional & Advanced - Dealers | DJI). If you scroll to the bottom of that page, click the 'find a store' link under the 'Where to buy' section. For me, when I pick Ohio, the DJI site will list Best Buy as a place to purchase the Phantom from. Given that DJI is listing it this way, I believe that the warranty would stay in effect.

 

[msinger]

For me, when I pick Ohio, the DJI site will list Best Buy as a place to purchase the Phantom from. Given that DJI is listing it this way, I believe that the warranty would stay in effect.

Right -- it's okay to buy from Best Buy. However, if you buy from a seller that is not an authorized DJI dealer, DJI might not honor their warranty. That's what they claim on their website.

 

[Waternut13134]

That's what I thought,but the email said purchased from anywhere. Can I post the email even though there is a note that says it's only between me and DJI?

 

[msinger]

Can I post the email even though there is a note that says it's only between me and DJI?

I don't think it'll matter since the official DJI website states otherwise.

 

[DreamsHD]

I bought from a dealer that wasn't authorized and it was still covered by the warranty

 

[Bryce]

Better have all your repairs done by now. After xmas their support repair times will be quite, quite long I would imagine. We are going to have a LOT of parts available beginning in a couple weeks here. Probably enough to make your own DJI drones!

 

[NjBill]

They have no choice but to warrenty.A manufactures warrenty is against defects doesn't matter were you buy.They just try and scare buyers about buying from authorized dealers

 

[sharper4]

I bought from a dealer that wasn't authorized and it was still covered by the warranty

I did the same thing. Bought from Amazon (non-authorized dealer). It started flying erratically and I sent in with RMA for repairs. Was covered under warranty in about 3 weeks.

 

[DreamsHD]

I did the same thing. Bought from Amazon (non-authorized dealer). It started flying erratically and I sent in with RMA for repairs. Was covered under warranty in about 3 weeks.

Same I bought from the camera box through Amazon, then the battery nearly caught fire while in the phantom. I sent it in with a receipt and they never asked anything else about the dealer.