Dji repair sent back wrong drone?

[bkushner]

the initial slope is wrong but the gimbal levelling out is what gimbals are supposed to do - can you adjust the gimbal manually to correct the tilted horizon?

No because everytime I throttle it does the nasty tilt. If I turn right it tilts one way left the other and if I stay straight pot luck. I can't fly with a normal horizon. As soon as I hit the throttle it turns.

 

[Neon Euc]

Have you re-flashed the firmware to an older one?

 

[andy_k]

your gimbal is set to 'follow' in the app isn't it?

 

[bkushner]

your gimbal is set to 'follow' in the app isn't it?

Yes...

 

[bkushner]

Have you re-flashed the firmware to an older one?

No older ones available only the latest. When it was first sent to me it had the original 11/16 firmware on it and did the same thing.

 

[bkushner]

Thor in the DJI Forum sent me a Beta Firmware that fixed the problem with the drone....so thankfully it doesn't need to go back to DJI.

 

[Oso]

Thor in the DJI Forum sent me a Beta Firmware that fixed the problem with the drone....so thankfully it doesn't need to go back to DJI.

Wow, that's great news. So no more drifting horizon?

 

[bkushner]

Wow, that's great news. So no more drifting horizon?

Nope...

 

[KingDad1985]

Nope...

That's great news!
Oh btw, my repair was shipped today, being delivered tomorrow! On the email from dji it shows the serial number and that number matches up with my original number. So is it possible I may receive my original drone?

 

[Yooper]

My serial number matched as well in the email but a brand new one arrived

 

[KingDad1985]

My serial number matched as well in the email but a brand new one arrived

Ok. How do you know it was new? Did you send everything back, or just the aircraft originally?

 

[Yooper]

I sent everything back. But when they sent me an email on my return. They had all the original serial no. On the list. but when it arrived it was all new wrapped and stickers on it.

 

[dangerd]

I did all that the first time they sent me this bird. There is something physically wrong with the camera you can hear the noises it's making and when I fly it the camera moves around on it's on... This is so aggravating and time consuming I might just keep the thing for parts and be done with the DJI Support..This is the first I've ever dealt with them.

I once had a similar problem after getting my drone back from service and fixed it by going into gimbal > advanced and setting the "gimbal pitch smoothness" back to 0.
Don't know if that will help but worth checking.

 

[KingDad1985]

So I feel ya pain. DJI sent me back a scratched, cracked, dented, dirty mess. Not my original. Even has screws stripped, and a motor binding. I called them immediately. Talked to a supervisor. Once I send this piece back, they will send me "MY" original back repaired in perfect condition or a New unit. Though, I'm not holding my breath

 

[Dirby]

So I feel ya pain. DJI sent me back a scratched, cracked, dented, dirty mess. Not my original. Even has screws stripped, and a motor binding. I called them immediately. Talked to a supervisor. Once I send this piece back, they will send me "MY" original back repaired in perfect condition or a New unit. Though, I'm not holding my breath

good luck on that one.

 

[KingDad1985]

good luck on that one.

I know. At this point I feel like I paid $1500 for someone's used crap.

 

[KingDad1985]

Well this piece of crap replacement repaired P4Pro bla bla bla is going back to dji tomorrow! I leave for vacation, camping for a week next to the beautiful Pacific Ocean Thank goodness for my trusty back up Batman! Mavic Pro!

 

[bkushner]

So I feel ya pain. DJI sent me back a scratched, cracked, dented, dirty mess. Not my original. Even has screws stripped, and a motor binding. I called them immediately. Talked to a supervisor. Once I send this piece back, they will send me "MY" original back repaired in perfect condition or a New unit. Though, I'm not holding my breath

They told me if I wanted my original unit I could have it back unfixed...ha..

 

[macoman]

They told me if I wanted my original unit I could have it back unfixed...ha..

So it looks like their policy is not to repair the drone but to replace it with a refurbished unit. That's bull, they will send you someone's else crashed one. They have the most dirty business, unbelievable.

 

[Neon Euc]

They told me if I wanted my original unit I could have it back unfixed...ha..

Wow that's really shocking. Really don't know what to say [emoji55][emoji55][emoji55]