Over the last year or so I have had a few minor "accidents" with my DJI drones (I have P4, P4P, Inspire 1 V2.0, Mavic, Spark). Each time, even though it might be a warranty issue or a very minor repair, they send me an invoice for some $500 to $600 with listed replacements of body, landing gear etc etc that in no way needed repair. I DO have DJI care on everything. Then they tell me that if I want to use DJI Care it's (whatever deductible is). I usually pay this ransom. Recently I had a gimbal brach fail on Mavic Pro. Gimbal is fine, ribbon is fine, camera is fine. Again they send a $600 repair invoice replacing almost everything. I call and email for weeks. Finally get to "Jake" in China. he says "no worries", it would be warranty and I'll send you an email and take care of it. No email. I call and email 6 more times, get chased in circles, each time with DJI saying they'll contact "Jake". Over a month they have my Mavic !
The plan that DJI has is most people would simply pay (whatever) just to get their Mavic back.
This is systemic and intention by DJI.
On Tuesday I will bring a fraud lawsuit in United States District Court which will likely turn into a class action.
Those that have similar issues can feel free to contact me. I am not looking to other "victims" to hep with legal fees. I have that handled.
The plan that DJI has is most people would simply pay (whatever) just to get their Mavic back.
This is systemic and intention by DJI.
On Tuesday I will bring a fraud lawsuit in United States District Court which will likely turn into a class action.
Those that have similar issues can feel free to contact me. I am not looking to other "victims" to hep with legal fees. I have that handled.
