Good Morning,
I needed to share my thoughts with you guys. I've only had my P3P for 2 days now. I have read thread after thread on how horrible the DJI customer service is. Even the owner of the business I purchased the drone from said they suck. Being in the service industry for over 20 years I fully understand good customer service. Well here you go....In the past 2 days I've called DJI customer service 5 times with various newbie issues, and honestly I was blown away every-time with how great they were. All 5 calls into them they answered the phone within 10 seconds of calling. Every customer service rep spoke clear english(which I hardly ever get anymore). Every issue I had was resolved in seconds. I'm not sure if I'm just "lucky" or what because this was not the service I was expecting. Heck, I actually called Apple last week, and was on hold for about 4-5 min. I called ATT a couple weeks ago and was on hold between techs about 18 minuets, and the rep had very poor English. Way to go DJI, keep up the great work!
Eric
I needed to share my thoughts with you guys. I've only had my P3P for 2 days now. I have read thread after thread on how horrible the DJI customer service is. Even the owner of the business I purchased the drone from said they suck. Being in the service industry for over 20 years I fully understand good customer service. Well here you go....In the past 2 days I've called DJI customer service 5 times with various newbie issues, and honestly I was blown away every-time with how great they were. All 5 calls into them they answered the phone within 10 seconds of calling. Every customer service rep spoke clear english(which I hardly ever get anymore). Every issue I had was resolved in seconds. I'm not sure if I'm just "lucky" or what because this was not the service I was expecting. Heck, I actually called Apple last week, and was on hold for about 4-5 min. I called ATT a couple weeks ago and was on hold between techs about 18 minuets, and the rep had very poor English. Way to go DJI, keep up the great work!
Eric