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- Dec 26, 2015
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Two things..well autel has 24/7 service tested it out by calling them a few times with questions super fast response plus they are in usa
1)They are new.. They should have 24/7 service. They just don't have very many units to service. 3dr and yuneec also started with 24/7 service. As they sold units they were overwhelmed.. They no longer have 24/7 service by phone.
2) DJI is also very quick. I submitted a claim last week. Had a RMA 2 hours later.. Mailed out the bird Monday afternoon. They received it at service center (USA) Wednesday .. Fixed it the same day. Checked it.. Mailed out Thursday..I will have it tomorrow.. So my experience with DJI support has been very good,thus far.
So yeah you probably will get better service with a fledgling company that doesn't have very many units in the field as opposed to DJI who is the worldwide leader in sales totaling more sales than all the others combined.
Still I hope Autel is successful. That is good for everyone.
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