Beware of DJI’s horrible customer support!
A motor died on my Phantom 3 Professional, so I sent it in for repair on Feb 13, 2017. After a week, they claimed the drone was repaired and sent it back. But they accidentally sent me back a Phantom 3 4k – a significantly lower-model drone. I contacted support to notify them about the mistake. The next day I received a voicemail from a manager, Jake, apologizing and saying that they would ship me a Professional immediately, then have me return the 4k.
Several days later, after receiving no shipment, I called back trying to get in touch with Jake – to no avail. A supervisor told me that I needed to ship back the 4k before the Professional would be shipped (contrary to what Jake told me). So, I sent back the 4k last week. It was delivered on Thursday. Friday afternoon, I called (it took 3 hours to talk to a supervisor!) and they promised I would get my Professional by Monday (today). I just called again and confirmed that the Professional has not yet been shipped. Today is March 27. I have been without my drone for 43 DAYS so far.
This is insane and I am very unhappy with DJI. It is very clear that they consider “support” to be a huge inconvenience and they don’t care about their customers at all.
A motor died on my Phantom 3 Professional, so I sent it in for repair on Feb 13, 2017. After a week, they claimed the drone was repaired and sent it back. But they accidentally sent me back a Phantom 3 4k – a significantly lower-model drone. I contacted support to notify them about the mistake. The next day I received a voicemail from a manager, Jake, apologizing and saying that they would ship me a Professional immediately, then have me return the 4k.
Several days later, after receiving no shipment, I called back trying to get in touch with Jake – to no avail. A supervisor told me that I needed to ship back the 4k before the Professional would be shipped (contrary to what Jake told me). So, I sent back the 4k last week. It was delivered on Thursday. Friday afternoon, I called (it took 3 hours to talk to a supervisor!) and they promised I would get my Professional by Monday (today). I just called again and confirmed that the Professional has not yet been shipped. Today is March 27. I have been without my drone for 43 DAYS so far.
This is insane and I am very unhappy with DJI. It is very clear that they consider “support” to be a huge inconvenience and they don’t care about their customers at all.