customer service

Hey all, I'll try to explain this situtaion briefly but I fear there's no quick way! I bought a DJI Phantom 4 from an independent camera store in Penang Malaysia in Novemeber of last year. I'm a professional travel photographer from the UK but I am travelling full time so don't have any...

Beware of DJI’s horrible customer support! A motor died on my Phantom 3 Professional, so I sent it in for repair on Feb 13, 2017. After a week, they claimed the drone was repaired and sent it back. But they accidentally sent me back a Phantom 3 4k – a significantly lower-model drone. I...

I bought a set of Polar Pro's vivid series filters for my Phantom 4, and recently had one of them go really bad in a really strange way. There was some "crinkling" that appeared on the inside of the outer polarizer glass. From the photo you can see that it looks like some kind of weird...

My P3 A is only months old and having issues with constant IMU errors. Sometimes restarting helps some times don't. Sometimes moving the drone a few feet worked. I have been living with it until it is completely stubborn and not lifting off the ground at all. I contacted someone on the DJI...

Can anyone suggest how I resolve this issue with DJI Customer Service? I contacted DJI to ask if they could resolve the problem I was having that the right side of my images are blurry. By email, I was told to do a series of things, like make sure the firmware was updated and so on, that had...

So most of you know about my camera issue where it was turned to the right about 10 degrees or so. I also had an issue with the horizon view being tilted. I called DJI on July 9th told them about the issue and they asked me to send it in about a week and a half later they repaired it and I just...

When I bought my P4, the gimbal was defective. I was approved for a refund and sent it back in. After three weeks with no refund, I started calling to ask about the status. I have called at least twice a week since then and I keep getting the same answer, "we are so sorry, and we will follow...

I have had bad luck with drones recently. I had a Yuneec Typhoon H for 2 days and it had problems. I also had a Phantom 3 Professional for 2 days and it had problems. Yuneec and DJI customer service were both contacted and both drones have been returned for repair or replacment. This is...

Any of you have any suggestions to the cause? I sent it in to DJI and they said "Phantom did not malfunction, root of the cause was user error. It hit something midflight causing the Phantom 3 to crash down". However, it was in LOS the whole time and it never hit anything then all of a sudden...

Hello, I'm from India, had crashed by DJI Phantom 3 Pro, gimble took a hit. As per DJI support and Guide, have sent it to China, as guided in the support mail. On Nov 10, have received a confirmation from DJI support that they have received the gimble camera and repair in progress and they...

NewI just recently was the victim of a fly away. The aircraft and procedures required were all up to date and performed as manufacturers specification suggest. I submitted my claim form to DJI along with flight records and a narrative as they requested. It seems pretty clear that this was total...