Shipping a battery to DJI

AWD

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Are there any special precautions to use when shipping a dead battery back to DJI for replacement?

Protective cover? Fireproof cover? Something like that or just pack it in a study box and ship it back?

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msinger

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Just pack it up and ship it. Your shipper will need to know the package contains a battery so they can label it properly (like the label you see on boxes that come from DJI).

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Just pack it up and ship it. Your shipper will need to know the package contains a battery so they can label it properly (like the label you see on boxes that come from DJI).

View attachment 69646

I found a crack in two of my batteries today, was looking into this a bit ago and on the dji self service support site it has a blurb about not sending damaged batteries, could be potentially dangerous. did they request you send it back? I haven't heard back about mine yet
 

msinger

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Since your battery just has cosmetic damage, it would be okay to mail it back.
 
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from the self support site.
Do not ship swollen/punctured/visibly damaged batteries or those are not defective at all.
 

msinger

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That's good advice. Your battery is not damaged though. Only the top of the case is cracked.
 
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That's good advice. Your battery is not damaged though. Only the top of the case is cracked.


another member of the site had the same issue as i did with cracks(aaronrivera), maybe they count that as visibility damaged? and asked them NOT to send the batteries back to them..... and just shipped them new ones.
 

msinger

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Perhaps. They sometimes only request a photo for replacements. Contact DJI Support and see how they want to handle it.
 
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Perhaps. They sometimes only request a photo for replacements. Contact DJI Support and see how they want to handle it.
i put in my request a bit ago with the receipt and photos, should be interesting to see, still not sure if i want to ship back my P4 for the shell cracks...... ugh!
 

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