- Joined
- Jun 3, 2016
- Messages
- 385
- Reaction score
- 127
- Age
- 43
Hey all - getting a bit of a runaround. After a one-battery flight on Sunday, during my routine postflight inspection I noticed a small crack in the upper shell near one of the motors. I e-mailed DJI on Sunday, but didn't hear back all day Monday, so I live-chatted and they said I would receive an RMA today (Tuesday). So after not hearing back all day today, I live-chatted again and was finally sent an e-mail.
It says to send my drone to Carson, CA; this is for a crack in a 2-month-old, never-crashed, hand-caught P3P - haven't I read about DJI paying shipping there and back for things like this? Doesn't seem like I should have to foot the bill for what is clearly a manufacturing defect.
It also says fill out and print the Customer Information Sheet attached to their e-mail - except that there's nothing attached. And I can't find one on their site.
I'm leaving for a trip next Thursday the 18th and had planned to get a lot of photos/video; I've explained twice now the urgency, hoping I would be able to be fast-tracked like I've read that some people are with cracks like this - but I'm not getting a warm fuzzy feeling so far. Anybody have any idea what else I could be doing to try to get this thing repaired and back to me before I leave?
It says to send my drone to Carson, CA; this is for a crack in a 2-month-old, never-crashed, hand-caught P3P - haven't I read about DJI paying shipping there and back for things like this? Doesn't seem like I should have to foot the bill for what is clearly a manufacturing defect.
It also says fill out and print the Customer Information Sheet attached to their e-mail - except that there's nothing attached. And I can't find one on their site.
I'm leaving for a trip next Thursday the 18th and had planned to get a lot of photos/video; I've explained twice now the urgency, hoping I would be able to be fast-tracked like I've read that some people are with cracks like this - but I'm not getting a warm fuzzy feeling so far. Anybody have any idea what else I could be doing to try to get this thing repaired and back to me before I leave?