Hey everyone,
I frequently read this forum and regularly get useful information and tips from y'all. Thank you for that.
Unfortunately today I pulled my phantom 3 advanced out at my brothers house, turned it on and calibrated the compass and was locked into satellites (don't remember how many, but I have flown here before and had no problem acquiring 16 satellites). Status bar indicated it was safe for a GPS flight. I used auto take off and immediately brought it up to about 30-40 feet when the motors suddenly stopped and it fell and smashed on to the street and busted into a ton of pieces. As it fell I looked down at my iPad to see if there was something I could do and there was no live feed and said there was no signal.
I have contacted DJI and they gave me an RMA with an estimated return of 2 weeks. Will this be covered under warranty? Also will they be able to verify this was not user error, there is a flight log that shows a flight of less than a minute. I bought it off amazon about 4 months ago.
I frequently read this forum and regularly get useful information and tips from y'all. Thank you for that.
Unfortunately today I pulled my phantom 3 advanced out at my brothers house, turned it on and calibrated the compass and was locked into satellites (don't remember how many, but I have flown here before and had no problem acquiring 16 satellites). Status bar indicated it was safe for a GPS flight. I used auto take off and immediately brought it up to about 30-40 feet when the motors suddenly stopped and it fell and smashed on to the street and busted into a ton of pieces. As it fell I looked down at my iPad to see if there was something I could do and there was no live feed and said there was no signal.
I have contacted DJI and they gave me an RMA with an estimated return of 2 weeks. Will this be covered under warranty? Also will they be able to verify this was not user error, there is a flight log that shows a flight of less than a minute. I bought it off amazon about 4 months ago.