Professional Phantom 3 feel out of the sky!!!

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i was just flying my 1 week old phantom 3 pro and it literally feel out of the sky in front off me. I could hear the motors turned off and the they tried to start again. What on earth just happened? it was about 10 meters in the air! The gimbal looks like its broken and also video feed is gone!
 
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Sorry to hear man. Good thing it wasn't far from you. Did you get any warning alerts?
 
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I don't know as I was looking at the drone and not the phone screen! All I can tell is that the motors stopped spinning then when it started falling they tried to spin up again briefly. Will contact DJI in the morning I guess!
 
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Also since the drone was only about 10m from the ground I guess there was not much time to recover.
 
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Can you describe more details. How long were you flying? How much battery was left? Did you have any warning signs like compass error? How many flights did you have and how long have you flown each flight previously
 

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