michaelpoland said:dastagg said:Update on Firmware Bricking my camera:
I called and called and finally got an answer to the phone after many tries. I talked to the guy on the phone and he was most responsive and had me turn everything back on again. I did so and lo and behold, it worked this time. After a hundred tries yesterday, rebooting by turning off all power on everything, resetting and binding the system and didn't work yesterday, it worked the first time I tried when I had the man on the phone. Talking about sucking eggs....... Anyway, he said that is not entirely abnormal and recommended to always start by starting the wifi extender first, starting the transmitter second, starting the aircraft third and last start the phone app. He also recommended to fully close the app each time when finished using the aircraft.
Not sure what made a difference in it working today, other than a good nights sleep but can say that I was able to reach support by phone after a lot of tries and the man was most helpful with support, which help ease my mind as I have the original phantom also and never had a problem in the past with it up until now with the Vision. Hope it continues to work and at least I know that it does or will work, so hopefully others can have same success as I was just about to give up and request a replacement from Amazon, but all appears ok and do know that they do have a level of customer support that can be reached, just don't give up on the calls.
Dear Dastag,
I will try 1000 times today againDid you asked the support about "camera factory reset" procedure?
No, sorry, wished I had now. Since it worked when during my call to him, I thought all was well, so didn't ask him about that. Sure do wish I had proceeded with more and I now have a new Phantom coming with overnight shipping from Amazon and is due here tomorrow. Still, I see another thread was started with multiple people have similar issues with firmware update. Makes me more fearful of updating my new one now and was since I thought I was a lone wolf from this thread, but now that another thread was started, it looks like there are quite a few more having bricks for a camera. Not sure how bad I want to update my firmware tomorrow now, although likely it will work great, but with more having issues, I may just wait to see if a fix is available before proceeding. You may want to go to the other thread for more info as this one is more of successes for the firmware.