New Firmware camera goes crazy! WTF

Ari · Jun 16, 2015

I dont know why I updated. It was working just fine before. (prob bc as many users have said that in the event of a crash DJI will say its not the latest firmware....) After updating both the drone and the controller and doing IMU and gimbal calibration, the camera violently shakes and spins around like crazy.

I am afraid the motor is going to break. Tomorrow I am going to try to downgrade back to 1.1.9 Thing seems to fly just fine if I unplug the camera.

Anyone else having this issue

If you want to see a video let me know...

Otis · Jun 17, 2015

Please post it. I updated but did not test it yet.

mmee1992 · Jun 17, 2015

Did you update the controller as well?

Ari · Jun 18, 2015

Here is the video...

The camera goes crazy. I dont know what the hell is wrong with it but im pissed. Should have never done the firmware upgrade. I did do IMU and gimbal calibration after the update as others suggested....

I turned the thing on, flew it for a bit. it seemed to work fine then I noticed the camera going mad so I bought it back home using RTH bc I couldnt see bc the camera was going nuts. Now after I turn it one the camera goes wild. I tried to redo the firmware but nothing happens

Otis · Jun 18, 2015

Ari said:
Here is the video...

The camera goes crazy. I dont know what the hell is wrong with it but im pissed. Should have never done the firmware upgrade. I did do IMU and gimbal calibration after the update as others suggested....

I turned the thing on, flew it for a bit. it seemed to work fine then I noticed the camera going mad so I bought it back home using RTH bc I couldnt see bc the camera was going nuts. Now after I turn it one the camera goes wild. I tried to redo the firmware but nothing happens

Wow. I did the firmware upgrade to v1.2.6 for Phantom 3 Professional, and mine is working fine, at least the camera and gimbal are not doing that. Is there anything obstructing free movement of the gimbal in that area? Dirt perhaps? That really sucks. You should definitely contact DJI.

For a company that makes great stuff, they sure churn out a lot of duds, or so it would seem.

Ari · Jun 18, 2015

Nothing... The camera light blinks red. I tried to do a gimbal calibration but the apps says it failed. I dont know what to do...

Steezynickel · Jun 18, 2015

I'm afraid to update because I have a gig this weekend and do not need any malfunctions to happen but I heard that if you don't update you cannot fly. @blade strike can you confirm my concern for me when you have a second.

Ari · Jun 18, 2015

Steezynickel said:
I'm afraid to update because I have a gig this weekend and do not need any malfunctions to happen but I heard that if you don't update you cannot fly. @blade strike can you confirm my concern for me when you have a second.

False, you can fly. Do not do the upgrade

Steezynickel · Jun 18, 2015

Ari said:
False, you can fly. Do not do the upgrade

Thanks for the response it is much appreciated

Ari · Jun 18, 2015

I think what happened is i put the professional firmware on the advanced... I am trying to flash it right now. Will keep you updated. There should be something that should prevent this from happening

blade strike · Jun 18, 2015

Steezynickel said:
I'm afraid to update because I have a gig this weekend and do not need any malfunctions to happen but I heard that if you don't update you cannot fly. @blade strike can you confirm my concern for me when you have a second.

Not a forced update, unit should not lock.

blade strike · Jun 18, 2015

@Ari

Please post the hidden log file.. It's located on the sdcard

X:\misc\log\logname

Ari · Jun 18, 2015

blade strike said:
@Ari

Please post the hidden log file.. It's located on the sdcard

X:\misc\log\logname

Here is the log.

I also posted a screen shot of the error message I get with the new updated app. I didnt see this message with the old version of the app. It says the gimbal motor overload which makes sense because it spins around like crazy.

Been doing some reading and it seems its impossible to downgrade firmwares right?

blade strike · Jun 18, 2015

Ari said:
Here is the log.

I also posted a screen shot of the error message I get with the new updated app. I didnt see this message with the old version of the app. It says the gimbal motor overload which makes sense because it spins around like crazy.

Been doing some reading and it seems its impossible to downgrade firmwares right?

Unfortunately this isn't a fw upgrade issue. Upgrade took fine.

It seems more like the gimbal died during the process.. Did you have the gimbal lock installed when applying the update?

Ari · Jun 18, 2015

blade strike said:
Unfortunately this isn't a fw upgrade issue. Upgrade took fine.

It seems more like the gimbal died during the process.. Did you have the gimbal lock installed when applying the update?

No i didnt. The gimbal died? Does this mean I am going to have to send it out to them then wait a million years to get it back? The whole thing like works... I can take pictures and everything but the camera just moves around like crazy

blade strike · Jun 18, 2015

Have you tried a reset of the craft?

gfredrone · Jun 18, 2015

Blade is there anyway for him to do a reset/restore? I know about the reset all settings in the app but does this reset the craft as well, or just app settings? DJI really needs to implement a factory restore setting like on a router as a troubleshooting method...

blade strike · Jun 18, 2015

gfredrone said:
Blade is there anyway for him to do a reset/restore? I know about the reset all settings in the app but does this reset the craft as well, or just app settings? DJI really needs to implement a factory restore setting like on a router as a troubleshooting method...

Reset in the app does a complete reset on the craft. But I guess not a true hard reset. I agree something like this would be very helpful while trouble shooting.

We have even requested a firmware that would reload even if the same version.. Haven't heard anything back from r&d regarding it.

gfredrone · Jun 18, 2015

blade strike said:
We have even requested a firmware that would reload even if the same version.. Haven't heard anything back from r&d regarding it.

That's a good idea and better than no options at all.

Ari · Jun 18, 2015

Its total BS that you cant downgrade firmware. I have no idea how they claim it cant be done. It is absolutly insane and driving me nuts. If I have to send back this thing and have to wait 5+ weeks to get it back...

DJI customer support is also like the worst Ive ever seen