https://drive.google.com/file/d/1XV7iFThWLi2wTyjh7tIfFLsC3EqEy3wc/view?usp=sharing
I ended up sending on my P4P for a gimbal issue (see above)
I was kinda nervous because Ive seen a lot of negativity towards DJI Support, but I must say my experience has been quite the opposite.
I opted for live chat via their website instead of a phone call (highly recommended) and was able to send my dropbox link. As guessed, they asked me to send in for a good diagnosis, which I complied.
This was their diagnosis. Today i received an email with a tracking number saying it was on its way back to me. I sent it off Mon, Jan 29th, and today is 8 days later. That is service if you ask me. And since it only took two days to get to them, id say ill have it back in 10 days total round trip. I have no complaints,and wanted to share this so others can have hope. Thanks for reading.
I ended up sending on my P4P for a gimbal issue (see above)
I was kinda nervous because Ive seen a lot of negativity towards DJI Support, but I must say my experience has been quite the opposite.
I opted for live chat via their website instead of a phone call (highly recommended) and was able to send my dropbox link. As guessed, they asked me to send in for a good diagnosis, which I complied.
This was their diagnosis. Today i received an email with a tracking number saying it was on its way back to me. I sent it off Mon, Jan 29th, and today is 8 days later. That is service if you ask me. And since it only took two days to get to them, id say ill have it back in 10 days total round trip. I have no complaints,and wanted to share this so others can have hope. Thanks for reading.