Do you have any evidence of circumstances where DJI replaced an AC on their coin and a third party app was used to fly an AC that couldn't be recovered and presented for assessment. We should all be very interested in any if these instances, a nice precedent to refer to if needed.
So in your mind if it was hit by a 2lb.seagull and the battery was jarred loose and crashed just because Litchi "says" its not there fault they should write a letter blaming the crash on "not pilot error" and " infant morality" LOL because its a week old and DJI is just gonna pay-up which would also mean that DJI's quality control on brand new P4P's sucks.
Good luck with that one. Sorry but the only answer to this is to send DJI the corpse
DJI's quality control on brand new P4P's does suck. Of 10 new P4P's, 9 had crooked cameras and 8 had gimbal flips at slow speed, one had a bad transmitter battery, and all have 4K60 video glitches. Sent in one P4P to DJI repair for gimbal defect and the camera was replaced and was worse than the one it came with.So in your mind if it was hit by a 2lb.seagull and the battery was jarred loose and crashed just because Litchi "says" its not there fault they should write a letter blaming the crash on "not pilot error" and " infant morality" LOL because its a week old and DJI is just gonna pay-up which would also mean that DJI's quality control on brand new P4P's sucks.
We are all hearing your point (I know I am)- we might say with confidence AC failure is likely. I'm feeling the OP's pain also and am sympathetic. The problem remains though. Imagie someone lost a watch while surfing and couldn't recover it. I can't see the manufacturer replacing it simply on an argument that some of the bands had a known issue with the clasp. Present them with the item and it's a different scenario.DJI's quality control on brand new P4P's does suck. Of 10 new P4P's, 9 had crooked cameras and 8 had gimbal flips at slow speed, one had a bad transmitter battery, and all have 4K60 video glitches. Sent in one P4P to DJI repair for gimbal defect and the camera was replaced and was worse than the one it came with.
I fully understand your point, too. However, rather than being pragmatic, where the aircraft is not recoverable, and giving up, I am being a zealous advocate for the OP, and using my own experience with the DJI warranty, where lack of an obvious pilot error, or an independent Litchi cause, they error on the side of warranty coverage, rather than denial. DJI Care is a standard insurance policy with deliberate exclusions built into the price, so it is much more strict. Warranty is to cover infant mortality and crashes caused by manufacturing defects. Barring a bird strike, aircraft failure seems the most likely cause. If those are the only two possibilities, in the hands of an experienced pilot, DJI will likely provide warranty replacement. The goal is the get the choice down to only those two possibilities, by involving Litchi to eliminate their app as a possible cause. Lastly, bird strikes at 200 feet are very rare. Bird strikes are usually are in defense of nests in nearby trees, unless a bird's Obstacle Avoidance system failed!
I'm hearing you loud and clear and agree with the logic and intent. I can't see DJI comming to the party however with the available evidence. If litchi could provide evidence of the likely cause from the log (rather than just saying unlikelybto be their software) the scenario is completely different- good chance DJI could be compelled to assist in these circumstances.I fully understand your point, too. However, rather than being pragmatic, where the aircraft is not recoverable, and giving up, I am being a zealous advocate for the OP, and using my own experience with the DJI warranty, where lack of an obvious pilot error, or an independent Litchi cause, they error on the side of warranty coverage, rather than denial. DJI Care is a standard insurance policy with deliberate exclusions built into the price, so it is much more strict. Warranty is to cover infant mortality and crashes caused by manufacturing defects. Barring a bird strike, aircraft failure seems the most likely cause. If those are the only two possibilities, in the hands of an experienced pilot, DJI will likely provide warranty replacement. The goal is the get the choice down to only those two possibilities, by involving Litchi to eliminate their app as a possible cause. Lastly, bird strikes at 200 feet are very rare. Bird strikes are usually are in defense of nests in nearby trees, unless a bird's Obstacle Avoidance system failed!
Exactly. Litchi is the fly in the ointment, and Litchi needs to step up with a definitive analysis concluding that Litchi was not the cause. Without that, DJI can reasonably assume Litchi contributed, as, if Litchi had no part in the crash, why would they not state so!
We need to be one step past litchi wasn't the cause, we need to get to what most likely was. That is, in these circumstances, you would need to be able to rely on the log file to identify the hardware/DJI software failure that could be reasonable argued to have contributed to the loss. Based on the litchi log available I suspect this can't be done, unfortunately.
I was assuming that Litchi's flight log replicates the same information as GO 4, but apparently not. Makes it harder, but not impossible, without the aircraft. After all, if it was Litchi, we'd have reports of other Litchi related crashes! Between Litchi and DJI quality control, warranty should pay off every time. It really is just a matter of getting a hold of the right people at DJI with decision making capability where they can exercise their discretion and do the right thing. They already made money on the DJI Care policy!
When the aircraft is unrecoverable, the GO 4 tablet flight log is a .TXT file which is just as unencrypted as the Litchi .CSV flight log file. The .DAT files on the aircaft require conversion to be read, but are probably also tamperable, but not if they come directly from the aircraft itself, which is the most reliable source, but not the only source.
I too have read that that may be the case, the chances of someone having the nous to do that in the event of a lost drone similar to the OP's event would be fairly slim and I would like to think that Litchi technicians would be able to see that. I mentioned in another thread that Litchi responded to me regarding an issue I had some time ago, that to prevent disconnect issues, to switch the device to airplane mode to prevent the app communicating with the DJI server. The OP needs to get his drone back to support his warranty claim, but maybe there is a commercial interest by a number of parties to create hurdles to support their business guidance. Paranoid maybe, but I have worked in the heavy mining industry for many years and have seen some extraordinary feats of obfuscation.
The litchi log is a simple .csv. The GO log (while it has a .txt extension) is a binary file which, for at least 12 months now, has encryption applied.
If you accept their initial determination of pilot error, despite all evidence to the contrary, they will charge you for the repair. However, if you protest and escalate the determination to a supervisor or even the supervisors' supervisor (two levels of supervisors exist!), along with your supporting information and a plea for reasonableness, the outcome will usually be different!
No doubt they are working to a script.Over a week of this....round and round...I explained for the 10th time didn't use DJIGO4 used Litchi and Litchi would give me a letter stating yet they want something I just can't provide...it's comical.
Yes they said that and I asked DjI if they would accept it and you can see what they said... Here's a good question, what if I was flying Litchi and recovered the drone would they still not warrant because I was using Litchi?
