Gimbal won't move

[Kkingsfield]

My camera still works and even records, but the gimbal suddenly stopped working. Suggestions?

 

[msinger]

What exactly doesn't seem to be working as expected?

Did anything notable happen between now and the last time it worked?

 

[Kkingsfield]

When the unit powers up, the camera turns on but the gimbal will not move with the remote control. There was nothing sudden. I flew it in the morning then charged ybe battery. Went to fly that afternoon and the camera wouldn't move

 

[loktite]

What happens if you attempt a gimbal calibration from the DJI go app?

 

[Kkingsfield]

What happens if you attempt a gimbal calibration from the DJI go app?

I just tried that again. It goes through the calibration process and after it gets to 100%, it says calibration complete. The camera still won't move. It's pointing 30 degrees up

 

[msinger]

What does the camera do when you power on your Phantom?

 

[Kkingsfield]

The camera goes through the moves up and down then locks in pointing up.

 

[msinger]

Does the camera try to stabilize itself when you pick up the Phantom and move it around?

 

[Kkingsfield]

Yes. The camera stays firmly in place.

 

[msinger]

Try calibrating the IMU in DJI GO like this:

 

[Kkingsfield]

I did that. The camera stays firmly in place throughout that process of tilting the drone

 

[msinger]

Are you running the current Phantom firmware? If not, try upgrading the firmware. If you are, then try reinstalling the firmware using the DJI Assistant 2 application.

 

[Kkingsfield]

Are you running the current Phantom firmware? If not, try upgrading the firmware. If you are, then try reinstalling the firmware using the DJI Assistant 2 application.

I will try to reinstall this evening and let you know what i find. Thanks

 

[Kkingsfield]

OMG!!! Now the Drone will not even connect to the remote control. So frustrating

 

[Kkingsfield]

Everything i read indicates that there is a "linking button" on the side of the aircraft that I should push to link the remote. There is no button. There is an indicator light that flashes red, but there is no button for me to press.

 

[Kkingsfield]

Ok. Fire put out. The RC is connected to the drone again after all the firmware changes. I am back to the original problem though. The camera turns on but the gimbal will not function. It still goes through the motions when i power it up then the camera locks in pointing up. No response to the rc

 

[msinger]

Try contacting DJI Support for help.

 

[Kkingsfield]

So I sent it back to DJI and it turns out that the main camera board was out. They are replacing it under warranty. Woohoo