Bought a second hand p3p and after updating, and changing tabs it ceased working.
After posting on forums, I discovered opinions and repair tips are like bum holes, all different and everyone’s got one. And my goodness don’t drone flyers get catty?
After much exasperation, I Opened a case with DJI after online troubleshooting proved fruitless. Sent done and handset to them and Parcel arrived to them via UPS about 4 days after sending and was kept up to date by email.
Worth noting i had heard some terrible stories about DJI, so I was very explicit in my dealing with them, citing my rights as a customer under “fit for purpose” rights, but not sure whether this had any bearing. Also created a bit of fuss via Twitter. I was unsure the “repair” would be covered under warranty, and although it was apparent the drone had hardly been used I was unsure of the exact age of the drone and when it was registered. Later discovered that I could find this information out via email quoting serial number.
Anyway the upshot is the drone was register 18 months ago, however DJI have replaced the handset “under warranty”. This has saved me €271 and didn’t even have to pay any postage. Didn’t have to argue, insist or get snotty with anyone!
Really pleased and can’t wait to get flying again. I suppose my advice is to not always believe what you read on the net, or in forums, and deal direct with DJI, via Twitter has proved effective for me.
Good luck, happy flying.
After posting on forums, I discovered opinions and repair tips are like bum holes, all different and everyone’s got one. And my goodness don’t drone flyers get catty?
After much exasperation, I Opened a case with DJI after online troubleshooting proved fruitless. Sent done and handset to them and Parcel arrived to them via UPS about 4 days after sending and was kept up to date by email.
Worth noting i had heard some terrible stories about DJI, so I was very explicit in my dealing with them, citing my rights as a customer under “fit for purpose” rights, but not sure whether this had any bearing. Also created a bit of fuss via Twitter. I was unsure the “repair” would be covered under warranty, and although it was apparent the drone had hardly been used I was unsure of the exact age of the drone and when it was registered. Later discovered that I could find this information out via email quoting serial number.
Anyway the upshot is the drone was register 18 months ago, however DJI have replaced the handset “under warranty”. This has saved me €271 and didn’t even have to pay any postage. Didn’t have to argue, insist or get snotty with anyone!
Really pleased and can’t wait to get flying again. I suppose my advice is to not always believe what you read on the net, or in forums, and deal direct with DJI, via Twitter has proved effective for me.
Good luck, happy flying.
