To piggy-back on the customer experience versus customer service, I want to share an experience that keeps me coming back to a certain un-named company in a whole other industry. I order from this company, and everytime (literally) that I receive an order, I have some sort of freebie in the box on top of everything else so it is the first thing I see. It is usually something small, insignificant to their bottom dollar, but it is a product "free of charge." For this hobby, that something may be a sticker for our tool box, a tx lanyard that you got a case of from a distributor, a t-shirt, maybe a lens cap with your logo on it. Even if your price may be $5 higher than somewhere else would be, consumers remember that you are the ones that throw in little extras.
edit: If you would get lanyards made with your logo and contact info, think wearable business card/billboard, I would buy the first one!
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edit: If you would get lanyards made with your logo and contact info, think wearable business card/billboard, I would buy the first one!
Sent from my iPhone using PhantomPilots mobile app