Professional Drone Crash in ocean while everything ok

Joined
Jan 3, 2019
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Location
Italy, Rome
Do you know how cases works in a flyaway?
Am i supposed to get an email requesting logs or everything?
For now no one has contacted me from dji, i have my case number but when i put it on the dji site it shows that it is not existing.
Hoping you can give me some advice.
 

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