So an update from my earlier messages. I called again shortly after 11:00 AM Pacific and this time I was able to speak to a live human being (Jacob). He asked me for my info and looked into my RMA. He said that as an Escalated RMA, it should have already been shipped back to me. I had sent it in on August 3rd. Jacob tells me he needs to talk to a supervisor and see what's going on. About an hour later, I get an email from DJI that they found a problem with one of my silver motor, the gimbal and the camera. All have been fixed under warranty (even though it was my error that caused the crash) and that the drone has been flight tested. I'll get it via FedEx on Friday. So overall time door-to-door as just over 6 weeks. Jacob indicated that an escalated RMA should have been quicker than that but didn't say what was expected.
In terms of what's covered under warranty, I only mentioned that it because I see folks getting charged for repairs but the two times I had it in, DJI covered everything. I don't know if this makes a difference or not but I bought it directly from DJI and not from a reseller.
Still not 7 days but much better than the 8 weeks the first time.
Good luck guys!