DJI service

[shugan]

Has anyone had any experience with service. Have a P4P+ recently purchased with controller problem. Started a request and several emails and one phone call later, still have no shipping label nor even an address.

 

[msinger]

You should reach out to DJI for help. They rarely post in this forum, so you likely won't find anyone who can help you here.

 

[dirkclod]

Has anyone had any experience with service. Have a P4P+ recently purchased with controller problem. Started a request and several emails and one phone call later, still have no shipping label nor even an address.

Welcome to the forum and hate you're having issues . If you will search you will see many threads on dealing with DJI some good and lot's bad .
I have had to deal with them only 2 times and had good experiences and guess I was lucky.
Now I had called the CA.# and is where I sent the ones I had both times. I got my RA and label
within 24 hours of calling . I have never tried to deal with them in China so can't speak of them there . If not mistaken this is the # I called ( 818) 235 0789 .

 

[Deleted member 109724]

Unfortunately, DJI Customer service is not always very good. I use them as a last resort. If you can, try to resolve problems yourself. But I can see you are frustrated that your drone is brand new, it should be perfect! Just keep trying and you will probably succeed. I buy everything used, so I can never go back to the company and complain. I just have to fix it myself. But it always works out for me! I can't think of one time that I bought a used drone, DSLR, audio recorder, or computer that I was not able to make work like new, and literally save thousands of dollars!! Sorry, I'm rambling again...