Request #1596 Unit Checked into Queue
J.V. Today at 09:14
Dear John,
We have checked your unit into Zendesk, our customer support database.
Congratulations! This is the first step in the repair process once we received your product. Next, your unit will be documented in our Repair Software, which the repair technicians use to track their work. Once that process is done, your product will be placed in line with other repairs, and continually move up until a repair technician services it at a work bench.
Our estimated time of repair is 5-6 weeks from the date of check-in. If you do not receive an email update from the repair team by the 6th week, please call our support team at 818-235-0789, Monday - Friday, 9-5 PST.
We appreciate your patience and thank you for your support of the DJI Product Line.
DJI Service Center North America
Have you seen the cost of replacement parts? If someone does damage that's not covered under warranty you're literally better off buying a second unit and parting off the first one. ( not even factoring having to wait one to two months to have it repaired.
If you add just the cost of individually buying the Camera / Gimbal (either version), the Phantom 3 (no battery props cam etc), Remote Control, Battery, battery charger, props. You're already looking at double the cost of a Phantom 3 advanced. That's nuts.
